Bill Jacobs BMW: New, Certified and Used BMW Vehicles in Naperville, Illinois and Surrounding Chicago Suburbs
Developed to be one of Illinois’ most environmentally advanced green dealerships with attention to the LEED guidelines.
BMW is unveiling an unprecedented array of new models this year, making this an event you won’t want to miss!
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I was stunned to see my invoice and chanrged additional price for the service I did ask.
Including service director and general Manager, the way they treated is absolutely not good
I am regret to buy my BMW from this dealer
Thanks to Rachel for letting me test drive a Countryman. It was neat! Every concern addressed and corrected. They took extra time to make my MINI exceptionally clean!
I would give you a 10 if the rating went that high! I am very satisfied with the service provided on my vehicle. Thank you for always taking care of me when I come in for service.
This was, perhaps, our most pleasurable purchasing experience; surpassing our prior Mercedes, Lexus and Jaguar purchases. We were treated as valuable customers by Kerry, then Matt, throughout our visits; polite, respectful, accommodating, etc.
As always, my experience from day one has been outstanding at Bill Jacobs BMW! The entire staff is pleasant, knowledgeable and a joy to work with from the greeter at the garage door to the cashier!
I made an appt over a week ago FROM OUT OF STATE !! I dropped the car off @ 815am, yet you did not even start on the car to later that afternoon! I was told two hours initially. I came in after two hours to get my house key and to check on the status, but the service had not been started yet. From that point on the time committed was very accurate.
I am impressed with this auto dealer and they way the do business. I am happy with everyone there and love the way they can all be professional yet friendly while conducting a business that can be stressful and nerve-wrecking. They make that process go a lot smoother and less painful than necessary and for that I thank Bill Jacobs BMW and their great staff!
My Review of Bill Jacobs BMW:
IF YOU LIVE OUTSIDE ILLINOIS AVOID THIS DELEARSHIP LIKE THE PLAGUE.
I live in Maryland, I drove for 14 hours after I got my fully loaded 328 convertible form Bill Jacobs. Service was stellar, at least prior to my signing on the dotted line.
This is where my nightmare began.
1. I was made to believe that my car would get a BMW extended warranty, it did not, it was an extended warranty from a third party which I stupidly paid $2240.It shortchanged me 10 months. Jerry Goutos, the finance adviser promised to remedy it. If he can’t even deliver temporary tags so I can still drive passed March 21st on my temporary tags, can I expect him to troubleshoot my extended warranty?
2. My temporary tags expires March 21st. After lots of emails, phone calls to Bill Jacobs being passed from one voicemail to another, to get my permanent tags. I’ts still not here.On March 22nd, I have to commute 47 miles RT to work because I can’t drive my car with expired tags.
3. Two to three weeks ago, Jerry Goutos rushed me to get an MD state inspection so he can process my tags and titles. The very next day,I mailed the completed inspection form.I was told tags and titled would be delayed thus I was promised temporary extension tags via fedex almost a week ago so I can still drive my car passed March 21st. Didn’t realize fedex is that slow to get a piece of paper from IL to MD.
4. Car was missing a manual.I was promised a manual by Matthew Laxton though he said it’s gonna take a while. Bought car Feb 19, It’s now March 21st. Maybe taking a while meant a year for him.
5. Car with sport rims didn’t came with wheel locks. My lowly Hondas came with them upon purchased.Bill Jacobs can’t even spare $40 wheel locks after their customer spend thousands and came as far as MD.
If you are local, maybe they will adress your issues since you can physically follow up their shortcomings.I really hate to play the race card, but now it makes me think:if I didn’t have an accent and not a minority would I have been treated better? Or is it just a Bill Jacob culture to relegate you to the trash bin once you sign on the dotted line.