Welcome to Empire Hyundai, your Fall River, New Bedford, Middletown, Pawtucket, Providence, and Bristol County Hyundai dealer. Whether you’re looking to purchase a new or used car in Fall River or just need an oil change, Empire Hyundai can take care of all your automotive needs. Our site is a convenient place to get all the information you’re looking for about Empire Hyundai and our extensive selection of new and used Hyundai vehicles offered to Providence, Fall River, and beyond.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Brandon Rodriguez
My Empire Hyundai reviewAVOID THIS BUSINESS! When I asked the salesman named Brandon Rodriguez what they would give me for my old car his initial offer was $500. I told him that’s what I got for my last trade at Empire Hyundai, which had a seized engine and didn’t run. My current car that I wanted to trade was still very much operational and I asked $1,000. He left the room to speak to his supervisor, I believe a man named DJ, and came back with an offer of $700 and I agreed. However, when I showed up to finish the transaction and pick up my new car they lowered their offer to $500 without disclosing it to me, and AFTER they had already performed a hard check on my credit and submitted my financing paperwork to the Capital One bank. I asked Brandon why they weren’t giving me the price we’d agreed to and he denied that he had promised me the $700 offer, claiming to have told me that he would need to get that approved from his supervisor. This was completely false. As I mentioned, when he made me the $700 offer he had already left the room beforehand to do just that. When confronted with this, Brandon became very defensive and angry, even going so far as to raise his voice a bit. The entire conversation was also peppered with Brandon’s knee jerk response of threatening to sell the car to someone else or even send it to auction if I didn’t go along. They also tried to make me buy additional products such as protection plans. Despite quoting me a monthly payment of $450, these would mean at least an additional $30/mo, $3,000 total to the purchase price over the life of the note. They claimed their policy dictated I had to do so or pay a higher interest rate. My response was that all of this should have been disclosed in the initial discussion, where I had asked Brandon point blank if there would be any additional fees or charges besides the price of the car and the doc fee. His answer to this had been a definitive NO. They also never returned my $100 deposit as promised.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
syaad
My Empire Hyundai review:eek:I WOULD LIKE TO LET EVERYONE KNOW WHEN I FIRST WALKED IN THE DOORS EVERYONE TREATED LIKE A QUEEN AFTER I SIGNED PAPERS IT WAS LIKE I DIDNT EXIST.I WAS GIVEN MY VEHICLE FOR THREE DAYS TOLD ME IT WAS MINE COME BACK TOMORROW TO FINALIZE,WHEN I DID COME BACK IN I WAS MADE TO WAIT ,IGNORED AND PRETTY MUCH TREATED LIKE DIRT.I WAS TOLD TO GIVE THE VEHICLE BACK THE DEAL WAS OFF, NOT ONLY WAS I LIED TO I WANT TO LET YOU KNOW DID I FLIP YES BUT EVERYONE OF THE SALESMAN GANGED UP ON ME, A WOMAN BY HERSELF THE BIG JERK AT THE COUNTER BLACK HAIR SCREAMING AT ME CALLING ME A WELFARE CASE. WHEN I WENT OUT ON MY TEST DRIVE GOOD OLE SYAAD ASKED ME AND MY HUSBAND IF WE WANTED TO SMOKE POT ,HE SMOKED SOME AT THE DEALERSHIP, HE TOLD ME WHILE I WAITED ALL THESE PROMISES THEN TREATED LIKE NO ONE SHOULD BE TREATED.MY NEPHEW BOUGHTR A VEHICLE SAME THING HAPPENED BRING IT BACK THESE GUYS ARE NOT TO BE TRUSTED BUT I AM ON MY WAY TO GETTING ANOTHER VEHICLE WITH SOMEONE WHO IS NOT A SNAKE IN THE GRASS.ALSO WHEN I GOT MY VEHICLE BACK MY MIRROR WAS BROKEN, BUT THEY DIDNT WANT TO HEAR THAT EITHER. I WILL NEVER DO BUSINESS WITH THIS PLACE AGAIN FALSE ADVERTISEMENT AND YES SYAAD WILL PROMISE THE WORLD JUST TO MAKE A QUICK BUCK. TIMES ARE HARD ,BUT I DIDNT NEED TO BE LIED TO AND GIVEN A VEHICLE ONLY TO BE TOLD TO GIVE IT BACK OR WE ARE CALLING THE POLICE,WHICH THEY DID . BUYER BEWARE IF YOU DO GO ANYWAY THE ONLY SALEMAN THERE WHO DIDNT GET INVOVLED WAS BRAD, YOU KNOW WHO YOU ARE THANK YOU ONLY.