Landmark Honda
Honda Dealer serving Washington DC – Arlington – Falls Church ? Woodbridge
Tysons Corner – Bethesda MD – Silver Spring – Rockville – College Park
Get Pre-Approved – or simply find out how much you qualify for with our secure online credit application.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
Horrible service and price. The amount of pressure I recieved was unbelievable and they tried to make me feel guilty for wanting a good price. It was an awful experience
very pushy. ended up with a different color car then the one i wanted. lesson learned
A License to Steal::mad:
The dealership service department seems to think that if you are female, you are “ripe for the picking.” In May, 2010 I brought the vehicle in for a routine oil change and inspection. They tried to tell me my brakes were bad, I needed a complete overhaul of hoses, and the CV boots were bad, among other things for a total of nearly $2,000 in upsell against a $40 oil change.
I returned in July because the door locks on the drivers side were not working properly. During the first part of the visit, we established that the above mentioned items from the May visit were not valid. We also agreed that a 90 K service would be in order, although they did not have all of the parts needed to complete the list of items to be worked. (This was to have necessitated a future visit once the ordered parts came in.)
Upon completion of the door lock repair and service, I noted several things: The air conditioner filter was not installed – even though it was listed as a to do item; the tires were not rotated per my request and listed on the work order; and the bumper clips were not installed.
The final straw was their idea of “disabling” my alarm system to run diagnostics for an elelctrical problem. Their idea of “disabling” was to yank the alarm system out completely (with no hope of putting it back), and then telling me I had to live with it.
After a lengthy conversation with the service writer and the manager, they admitted that they should have been more clear that the plan was to take the alarm system out of the vehicle. When I asked for something in writing to document their offer to give me a future credit against work done there or to have a new alarm system put in, the best the service manager would do was to credit my bill for about a third of the cost.:(
Service Advisor / Assistant Manager – Milton Cruz – absolutely delightful experience. I didn’t have to do anything, I was getting a 50k service and some warranty items taken care of, Milton explained everything and answered all questions perfectly. I dropped my car off and came back to pick up after work. Milton called me with updates in the middle of the day to let me know my car would be ready when I arrived. Sure enough when I got there, Milton greeted me with a smile, I went to cashier and paid and within 10 minutes I was on my way home. The truck is great, runs a lot smoother with all the fresh fluid in it. I will be bringing my car there for every service going forward. It’s great having someone you can trust taking care of your car and if you go to Landmark Honda for service on your Honda, make sure to ask for MILTON CRUZ! he is the best.
I was there to buy the license plate bracket for my car, and I spent $50 for it. I was having a trouble installing it while I was just in front of the dealer office, so I went back it to ask some service person to help. He said the cost to do it was $40. I told him that I paid $ 50 for it just now, and I only need help for tighting it up. He said that is what honda pay him to charge me that much for doing the job.
To me that was so ridiculous. There were 2 dealers which weren’t far from my place, but I decided to come here because I found that this dealer had some kind of award for doing a good service. I was wrong. I want to tell anyone not to support any organizations that do a bad service, because I think the customers deserve a better service that this.
DO NOT BUY A USED CAR FROM LANDMARK HONDA! We have had nothing but problems from this dealership. Bruno (manager) is a shark with a temper and he treated my wife with total disrespect.