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I was thinking about buying a new car and wanted to take a look at a Kia Soul. While near the Philadelphia airport I saw Value Kia and decided to stop in and ask to see a Soul. I was greeted by David Rush who asked if I was thinking of buying a car. I told him yes and that I had a car to trade in. He asked what I wanted for it and I gave him a figure.
He then asked me if he could get my figure, would I be willing to buy that day. I told him if I could get a great price on a Soul I would strongly consider it. I pointed out to him I had appointments schedule with two dealers on Saturday and already had prices from them, so he’d need to come up with an outstanding deal if he wanted to sell me a car that day because I would rather talk to a few dealers and see what kinds of deals I could get.
I tested both base and exclaim models, decided I preferred the exclaim and asked what the price was for the model I drove. He told me about $19,500. We spent the next three hours negotiating with Rush constantly trying to get me to agree to a monthly payment. Each time we’d discuss things and then he’d leave for a long while, come back and ask me to pay more per month or consider a longer payment stretch to bring down the monthly payment even though I kept telling him I wanted to see the actual numbers of the deal. Finally it seemed we’d reached an agreement and shook on a deal. He then spent the next hour putting together the paperwork.
When he finally brought the papers over for me to sign, I examined them and was shocked to find that the $19,500 car suddenly cost more than $26,600 before taxes, tags and license. Shocked, I asked how the car ended up costing so much. Rush said there were a lot of options that made the car more expensive. I then asked where the cost breakdown was of all the options that drove the price up. He went out and got the sticker from the car and I looked it over. There was nothing there to indicate a price higher than $19,500.
Getting upset, I told him I couldn’t see why the car should cost so much. Over on the right side of the contract I noticed there was a $900 fee for an upgrade package (which made sense) and a $6500 (roughly) charge that wasn’t really explained. Finally, he admitted that I wasn’t getting as much for my trade-in as we’d discussed earlier and that the extra fee was being added to the deal to make up for the shortfall. When I expressed my anger at this his response was, “but I got you the monthly payment you wanted!”
In short, he said he’d try to get me a certain figure for my trade in. When he found out he couldn’t, rather than tell me that, he tried to play with numbers and contract length to get me to pay an extra $6500 on a $20,000 car. People thinking about buying from this dealer need to be very careful. If this is a normal business practice here you’d be better off going somewhere else. It’s their right to value my trade however they see appropriate, but to try and mislead me into spending a great deal more by extending the length of the loan without telling me they were offering me significantly less is certainly unethical and should be illegal. I’ll never visit this dealer again.
This is the trashiest dealership I’ve ever seen. I’ve seen government health clinics that had more ‘curb’ appeal. We came to test drive and decide which vehicle we were going to buy; not IF, but which one. They only had one of 3 models we wanted available, and the selection was POOR compared to the listing on their website. Their website also gives the wrong directions (they say take Ex. 14 on 95/N – there IS NO exit 14!). We were told they would call us with an offer on the one car they had, to see if we would be interested (it wasn’t the color/options we wanted). NO ONE called back; and the manager was involved in this. To top it off, the car was on empty when we left the lot for our test drive. We sat on the side of the road, with 2 children, in a questionable part of town, because WE RAN OUT OF GAS ON OUR 5 MINUTE TEST DRIVE. Kia should close this dealership – what a poor impression for first time visitors, and completely unprofessional handling of transactions. They apparently don’t want to sell cars; maybe it’s a front for drugs? It looks like it. I would not visit this dealership after dark. As a side-note, I called the dealership back to find out what their offer was for their in-stock vehicle, and the manager (Don), had not heard anything of our visit (or running out of gas.) He called back with an offer, but no deal. Why would I want to be ripped off? He actually said that, “well, the price is based on supply and demand, and demand is high.” When I said that doesn’t give them the right to overprice vehicles higher than their MSRP, he said, “well, that’s what you say.” AVOID THIS PIT at all cost. Other reviewers who did buy here, make it very clear there is no customer service once you sign the contract. WORST DEALERSHIP EVER.