Uptown Lincoln Ford
Uptown is your full service Lincoln and Ford dealer located one block south of Mayfair Mall in Wauwatosa. Uptown has grown to be the largest Lincoln dealer in Wisconsin and we are Milwaukee’s newest Ford dealer. >> click for more
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So I purchase a great used car, 2009 MKZ. Wonderful sales service and closing process. Had my car for 3 weeks and the driver side heated seat module goes out. call and schedule service was told that it was not cover under the warranty that I purchased and that the dealership would cover 1/2 of the $350 for a new module. I said, “I have only had the car for 3 weeks and have not made a first payment; it worked when I drove it off the lot, this is unfair and I am not happy with service”. Talk with the GM to provide my feedback and he told me that he felt that I was threatening him with giving feedback online; after the awkward silence, I walked out. What a tool.
I love my MKZ but I will never purchase a new model from Uptown. Once you sign on the dotted line, the service and customer care means absolutely nothing.
Let me be clear, the initial service and care is very different after the purchase.
I could not be more happy with this dealership. I had brought my 04 lincoln ls in for service and found that the service required would have cost too much too to fix, It did have over 170k on it so I expected it to be not worth fixing. I was talking to the owner of the dealership who was just the nicest men I have every met. I ended up talking with Rashad, and was so impressed with the overall Sales Process, everything went so smooth, I ended up buying a Pre-owned MKZ, and I love it. I Highly recomend this Dealership To any one in need of Any Vehicle needs.
This dealership should be ashamed that it opens its door daily.
I went to them because the check engine, the ABS, and traction control lights were illuminated. They charged me for diagnostic check, which I expected. They then told me that the car needed 2 oxygen sensors, DPFE valve, air filter, 4 tires, and battery. When I asked about the brakes, they tell me that will cost an additional fee to check.
The estimate was near $1000 plus brake system check and repair.
I went to another Lincoln dealer locally who took the time to ask a couple questions and then did diagnostic check, reset computer on car and rechecked. They found that there were no faults in the system and no emmision or brake repairs were needed. They tested the battery and said it was ok, but I might want to get rechecked in spring.
STAY AWAY FROM UPTOWN LINCOLN MERCURY!!!!