Hello, Nashua driver! At our greater Nashua BMW dealership, we are committed to customer service and satisfaction. Tulley BMW is conveniently located and serves Lowell, Sudbury, Manchester and Concord with an exceptional selection of new and used cars. Tulley BMW is also proud to serve customers from Hudson, NH; Bedford, NH; Hollis, NH; Windham, NH; Merrimack, NH; Amherst, NH; as well as Peabody, MA; Westford, MA; Chelmsford, MA; Billerica, MA; Burlington, MA and all points in between. Tulley BMW is truly a NH BMW Dealership, and a MA BMW Dealership. Wait, scratch that, Tulley BMW is a New England BMW Dealership. Experience our dealership in person and meet our friendly sales team who will assist you in finding the perfect BMW or give us a call.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Carl
My Tulley BMW reviewI am not one to go on the Web and hate on someone or a company, but this place needs to be called out. This is actually my first time writing a negative review on anything, and I usually don’t pay attention to reviews. But I probably should have paid attention to the 1 star reviews this place got before we went there. Literally, the worst dealership I’ve ever experienced. The people who gave 5 stars are either employees faking the accounts, or customers that are not aware of what customer service should be. The only positive I can say is that I had a pleasant experience speaking with Monica in the Internet sales department when I originally called the dealership, but other than that, my wife and I came in contact with someone we had to hunt down to greet us (even though we had an appointment), and a random sales guy named Carl Ingraham who quite literally was the single worst salesman I’ve ever seen. The person who greeted us walked us to a waiting area, said “hello, nice to meet you, Drew, follow me” and completely ignored my wife. Great start. We sat down, and the sale rep who said they would be there for our appointment and had our whole story plus all info was not there. So we get stuck with this guy Carl. We sit down and explain our whole story, what we want to trade and what we want to get into for a new car. We asked to take a test drive, he looked at his inventory and said “What you want isn’t here unfortunately. How about we just wait and see what the value of your trade is gonna be before we do anything. Let’s not waste each other’s time.” Wow dude, you really want my business!! Eventually, after sitting there killing time talking with him awkwardly, he gets up, goes and gets the paper the used car manager gives him for a quote on our Cx9. He comes back. He says, “you might wanna keep your car for awhile, you ain’t gonna like it.” He tells us the value, and we were shocked since other Mazda dealers in the area we visited prior came above that by at least a few grand. And this is supposed to be one of the biggest Mazda dealerships in new England! We of course tell him that. He replies with, “Well, you might wanna take them up on that offer!” He then stands up, shakes our hands as we’re saying “ok?” and tells us our car is out and to the left. “Have a good day!” he says. My wife and I were in such shock that it literally took us all the way until we got home to realize what craziness just happened. I figured I’d call Monica the next day since she was the original one I talked to. She was just as shocked as I was. I did not want to get her in the middle of it, so I asked her to transfer me to the sales manager, Mr Joe Cordaro. Apparently, Carl was notified that I wasn’t happy, and decided to cover his behind and lied to the manager and Monica about what transpired, saying that we left and we didn’t give him a chance to see what he could do for us! That was to be expected. Anyway, Mr Cordaro decided he would just let me vent and hear my side of the story when he conveniently called me back. I’d say he did absolutely nothing for me. Didn’t tell me to come in so they could remedy the situation, didn’t apologize or seem concerned at all, didn’t seem like he wanted my business and or wanted to make sure we didn’t go to a competitor over them… Nothin! He of course said he would look into it. I haven’t heard anything back. Seriously people, save yourselves a horrible experience. I dug around and went in person to 3 dealerships that will treat you way better. North Shore Mazda is on the top of my list, and will be who we trade with and lease with (oh ya, they’re giving us 5K more for our car than Tulley), Lannan is decent, and Quirk is good. Thanks so much for the pleasant experience guys!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jay
My Tulley BMW reviewDo Not Buy from TULLEY!!!!!!! I made the mistake in purchasing the car there. What a bad experience….They treated me badly and made me go there few times for the same issue and its not addressed yet. They told me that they would address it before i bought it.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ken, Jay and Dave
My Tulley BMW reviewAvoid this dealership. They are the most dishonest people that I have ever encounter. They do not keep their promises and they do not take care of their customers. If you do decide to buy from there make sure you triple check the car, car fax and any information possible. They are very dishonest and will give you any reason under the sun in order to buy or make you leave the shop. Watch out and Avoid at all cost….
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
James Bael
My Tulley BMW reviewBait and switch. Avoid this dealership at all costs. Yesterday we have agreed on price and they gave me detailed breakup of costs. As i want to see the color in day light we could not close the deal. Today i go to the dealership to close the deal and they changed the price. Manager (black guy) started coming up with lame excuses and want me to pay around $25 per month more than agreed price.
After i told the manager, i am not going to pay that price, sales rep James Bael even didnt bother to come to me and talk to me. In last 15 yrs of my car buying this is the worst experience i ever had with a auto dealership.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Tulley BMW reviewI recently purchased my third vehicle from Tulley BMW. The salesmen and the managers were very helpful and treated me like family. I would recommend Tulley to anyone in the market for a BMW.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Leo
My Tulley BMW reviewMy wife and I recently purchased our second X5 from Tulley BMW and I have to say that both the sales and service staff are top notch. We have been working with this dealership for the better half of a decade now and they have always met exceeeded our expectations!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
N/A
My Tulley BMW reviewI never expected that I’d spend time talking about a dealership. But this experience is just too incredibly unbelievable that I felt obligated to let everyone know. I thought for location convenience, I’d returned my leased car to Tulley which is only 15 min’s from my house. I spent almost two hours there waiting for an army of people inspecting the returned car. I was given a list that my windshield needs to be replaced because it has a tiny dent. I needed to pay for two dents that I am not even sure I was shown where they were. Most of all I was asked to pay for two tires because they did not “PASS.” Pass what? Am I supposed to return a brand new car? I was told because I leased the car from MA which has a “stricter” rule. Something I have never heard of. I have leased three cars before. One Porsche which when I returned the car, I was not sure anyone cares whether the car was returned. But at least trouble free. I returned my 2nd BMW, piece of cake. I thought that because I took another BMW out of lot on the same day and I was treated as a royal. But this Tulley experience was just outrageous that I picked up my phone immediately to call BMW peabofy for the return instead. They immediatelt get me the next morning at 7:15. I let know that no other deals involved. Just returning the car. By 7:16 I was done. That was that simple. They took down the mileage. They walk around the car ONCE. They said “all set.” Please help yourself with our refreshment while we print out the paperwork from the system. I ended up making an appointment to pick up a 2009 Z4. Mind you that I just bought a MB CLS550 from Chambers last week.
The point is this Tulley dealership is just DISHONEST. Buyers be aware.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Volkswagen
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Service Technician
My Tulley BMW reviewI had a very unsatisfactory experience with their VW Service department. I originally went in for a VW recall campaign, and as a result of an error made by their tech my car was flooded during a rainstorm, requiring over $2000 in repairs. When I complained and asked Tulley to make it up to me, they treated me like a criminal trying to run some sort of scam on them. Their service manager was particularly rude. I recommend avoiding this dealer.