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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Toyota of Richardson reviewWhat’s up to all, how is everything, I think every one is getting more from this
web page, and your views are good in support of new viewers.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sam Mansfield
My Toyota of Richardson reviewWednesday, July 11, 2012 — I stop by after work to see if they had a Scion FRS and sure enough they did. Spoke with Sam Mansfield, Scion Sales Manager. Nice guy, but not very knowledgeable about their products, especially the technology aspects of the Toyota and Scion. Strange, considering he was a manager. Sam was a very nice, laid back, no nonsense guy..
Husband met me up there and test drove the Scion-FRS, which is a cool car, but very bare bones on the inside and scant on technology, compared to other cars in it’s class and below,. We decided to look at the Prius C and later, decided to purchase!. The painstaking process took nearly four hours and our brains were fried and by the time we made it back to the finance department, the dealership was closing’.
After signing all the various paperwork, the upsell was in full swing’. My husband told Morgan, the finance person, from the very beginning that he did NOT want an extended warranty. For a brief time, she left it alone and later asked “What if I could get you an extended warranty without you having to pay anything more?” I replied, “Sure, I’ll take it if it doesn’t cost anything extra!”
Following my reply, Morgan walked out of the office and came back to say that she was going to give us Gap Insurance, Clear Coat and a 7-Year Extended Warranty for no additional cost|. He asked her how she got that done and her response was “I’m very persistent.” Originally we were quoted approximately $500/month for our car payment. After she said that she was giving us all this free stuff, she tried to talk me into bimonthly, automatic checking account withdrawals that amounted to $250.00 every two weeks. She went on to say that we’d pay the car off earlier by doing this and never mentioned that we’d end up paying $3,000 additional which was for all the FREE stuff she said she was throwing in for us (Extended warranty, clear coat
and Gap Insurance).
Fast forward to the next morning after a night of rest, a clear head and access to a calculator, he realizes that this lady basically scammed him into agreeing for everything he told her that he did not want in the first place. He called the dealership and asked for the person in charge, who never bothered to call him back. I called them approximately three hours later and spoke to Jeff, the Sales Manager. He called my husband and said that we could come back in and go through all the contract crap again, which we were not willing to do. After we didn’t show up to pick up the Prius C, he called and my husband told him that we’d take our business elsewhere and he said, “Alright.”
Having a customer service background, this is no way to treat a customer. Most businesses/dealerships would do whatever it took to make things right for their customers and gain their trust. NOT Toyota of Richardson! Our sales person, Sam Mansfield, didn’t even bother picking up the phone to call either. Apparently this dealership doesn’t need anymore business and if they
treat a new customer this way, I can’t help but wonder how they’d treat you once they had your money?
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Harvey
My Toyota of Richardson reviewAfter examing cars on the internet and then speaking on the phone with an internet salesman, I was given a non-qualified internet quote for a specific Camry LE sedan with Vin number, details, etc. However, upon visiting the dealership with an appointment, I was assigned another salesman who said I had to pay $500 more because I was going to pay in cash. Two days later I tried to call the General Manager, Steve Grogean, and left a message but he never returned my call. Unprofessional conduct.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Nate
My Toyota of Richardson reviewGreat service.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
David
My Toyota of Richardson reviewDavid Delosia…,(I can’t spell his last name), is a well mannered sales person. Nice guy, good sense of humour, a professional skills-wise,… etc, I can’t say enough good stuff about him.
He made me love coming to TOR.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
N/A
My Toyota of Richardson reviewI needed a tune-up for my 2000 Toyota Camry. After going to the dealership I was quoted a pretty steep price; however, after some research, the dealership was willing to go lower and very friendly about it. Everything ran smoothly, all I would suggest is make sure they ring up the exact quoted price at the time of check-out.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Matt
My Toyota of Richardson reviewMatt Grier always remembers me when I come in for service on one of my 2 Toyota automobiles. Everything about this dealership reflects a great effort on the part of all employees to present the dealership in the best possible light. The friendliness is natural and unforced, the service is exemplary. Everything is in shipshape order throughout, right down to the restrooms.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Randy
My Toyota of Richardson reviewWe bought a Highlander from Randy Penn, 3-14-12, and the entire process went smooth as silk, even the financing!! We would highly recommend working with him and Ray R. They were both very kind, with no pressure. These two individuals made it a great experience. Go now and deal with them, and see what we mean ! Thanks guys…
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Cesar
My Toyota of Richardson reviewSo I contacted the dealer about a truck. but when I arrived for a test drive, the truck was sold. A week later they call me and tell me they have the car back. I purchased the truck with an agreement to fix some body damage and took it in a week later for the repairs. Upon picking the truck up, I notice the repairs were not done correctly as well additional damage on the car. On top of that, they wrote racial slurs on my paperwork. I called and spoke with the Director, Norm Nguyen, about the situation at which his response was simply to hang up on me. First class customer appreciation and treatment. Take your money somewhere else!!!! You have been warned. Run dont just walk away!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
matt grier
My Toyota of Richardson reviewI came in for an oil change and ended up paying triple my budget, but it was worth it. My car feels brand new.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Terry
My Toyota of Richardson reviewTerry was very helpful in helping me in all the questions that i had. No pressure at any time to buy. i would recomend him and the delership.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Danny Westbrook
My Toyota of Richardson reviewGreat courtship displayed to customers, unlike other Toyota dealerships in the area I visited. Straight to the business, Good at response, do not bug you too much over the phone. I definitely recommend anyone looking for a Toyota make, the Toyota of Richardson. Please ask for Danny or Jeff.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Waleed
My Toyota of Richardson reviewAwesome experience buying my 2012 Toyota Camry with Mr. Waleed Khan. He is not too pushy and so much knowledge on answering all my questions related to car, warrenty, manual, usage and regarding my financial options. The best thing was he was not too pushy for making a sale; instead, he was very good source of information on all sorts of questions. I already recommended him to my friends and looking forward to buy 2012 Toyota Siena through him.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Harmon Goins
My Toyota of Richardson reviewI called before going to Toyota of Richardson on a highlander that was showing online. They lied just to get me in, as I found later they already had deposit on it. They showed me another one (way out of my budget) which I only agreed to look at and thats it. We started talking numbers as I wanted to find out the the value of my trade-in. As I realized that even after their best offer, it was too expensive for me, I wanted to leave.
But Mr. Harmon Goins in pre-owned would not let me go without insulting me, my wife with my 9 month old getting annoyed during this conversation. He played guilt angle with me and insulted me so much for a sign on a piece of paper that I did to say that I would buy it. He would not even let me leave though I promised to call back once my kid settles down, without insulting me. It grew so much that fellow customers yelled at him for his misbehavior and walked out of the showroom.
We walked out and had to wait outside in wind and cold for them to get my car back so that we could leave. I guess when higher management sensed that they might loose more customers as we left, they came running (Mr. Cesar Sotelo and their director of operations) apologizing for Mr. Goins behavior and offering us a better deal. I left at that time feeling humiliated and agonized from Toyota of Richardson.
They did end up offering us a good deal just because of this episode and apologizing several times. I went back later to accept their offer and apology. I am not going back again ever though as I know that Toyota of Richardson lacks standards that can prevent horrible people such as Mr. Harmon Goins getting into the dealership and torment potential customers.
Mr. Harmon Goins still works at Toyota of Richardson. Apparently this dealership values horrible employees more than potential polite customers.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Waleed Kahn
My Toyota of Richardson reviewWe ordered our 2011 Prius through Toyota of Richardson. We got exactly the car we wanted. Waleed was helpful and friendly, as was everybody we met. We were very pleased with our experience there and highly recommend this dealership.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Terry
My Toyota of Richardson reviewExcellent car buying experience. Low pressure, honest, and attentive associates.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2003
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Vehicle make
Toyota
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Service Technician
My Toyota of Richardson review-
Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
Tundra
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Service Technician
Lee Schuster
My Toyota of Richardson reviewLee is very helpful. He knows the vehicle and helps gets it seviced correctly the first time.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
Toyota Rav4
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Service Technician
Mickey Hagar
My Toyota of Richardson reviewMickey Hagar has always prioritize his customers. He knows his customer and offer the best customer service. He is truly an outstanding employee with a commitment towards excellence and getting the job done right the first time.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
FJ Crusier
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Service Technician
My Toyota of Richardson reviewGreat customer service. I moved to the Texas area a little over a year ago and did not know where to take my Toyota to get it repaired or maintenanced. I needed to get some work done to my my vehicle and I passed Toyota of Richardson on my daily to commute to work and it happens to be close to my work and so I decided to drop it of there. Long story short, I have taken my vehicle there on three different occassions now for service and will continue to do so thanks to the great customer service of Mickey Hagar, who has been a pleasure to work with on each occassion.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
Camry
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Service Technician
Jeremi Chapman
My Toyota of Richardson reviewDear Mr. Grogean,
I want to start by saying that your Service Department is absolutely outstanding and I have never experienced the kind of service that I receive from your employees from any other kind of public service company. I purchased my Camry at your dealership five years ago. I made the kind of purchase I did knowing the history of Toyota and the product they make and with the intention of keeping my car long term. However, I did not know how well I would be treated throughout the years. It’s been simply Amazing!
First and foremost, the reason for this letter is to acknowledge one of your employees. I met your Assistance Service Manager, Jeremi Chapman, two weeks after purchasing my car to have a tire replaced from a nail and to have the windows re-tented. From that day forward when the tint had to be re-done twice and a tire valve cover was left off one of my tires, Jeremi has completely understood and truly cared about how I felt about my vehicle. I use your service department regularly for all the maintenance on my car as well as a few extra things and each and every time Jeremi takes care of me 100% and always goes above and beyond to assure I am completely satisfied. Over the years I have developed a trust with him that most people today cannot find with a service advisor at a dealership. On every occasion Jeremi has worked with me, helped me with warranty work and has always been completely upfront and honest with me. And now, near the end of the debt on my car and at the expiration of my warranty, he has once again gone beyond…above and beyond, and helped me out in a great time of need. The knowledge and personal trust that Jeremi has about your product and the service that he has provided to me and I’m sure to other customers as well, is what makes your service department the best it is. There are no words to describe Jeremi, but please know that you have an exceptional employee working for you.
Even though I will only bring my car to Jeremi, I also want to recognize the rest of your department. I have never entered your service center when I was not greeted promptly by someone and treated as nicely by whomever reached me first. It is not just your Service Managers that deserve all the credit, I have also never stood in your offices without being acknowledged in some way by another employee, whether it be a mechanic, a parts salesman or even the car rental employee. I have wonderful stories in regards to many of your employees and cannot extend my gratitude to each of them personally, therefore, to your Service Manager, to your Assistant Service Managers, your Mechanics, Body Repairmen, Parts Salesmen, Courtesy Drivers, Cashiers, Office Employees and your Receptionist, please extend my thank you and I ask that each and every one of them are commended by you personally, as they deserve to be.
In closing I will say, that as a businessman, I am sure you know that word of mouth is your best asset. Each and every time I am in a courtesy car with another customer, I share my confidence that I will be taken care of and tend to gloat about the service I always receive, and I am proud to do so as well. Through all of the stories I have told about my experiences with your service department, to family, friends, co-workers and perfect strangers, each time I leave them in awe. I will continue to brag on your product and your services to others as well as continue my business with Toyota of Richardson.
I sincerely appreciate all of your service departments efforts over the years and look forward to many more.
A Sincere Thank You,
Sharonne Morris
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Debi and Brad
My Toyota of Richardson review-
Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2006
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Vehicle make
Highlander
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Service Technician
RANDY GEORGE
My Toyota of Richardson reviewThe repair of my vehicle was a Dealer recall and scheduled maintenance. This service department has always been very professional and courteous. I feel like I always get 100% service at all times. The pricing has been very reasonable and less time consuming.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
1995
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Vehicle make
Camry
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Service Technician
Matt Grier
My Toyota of Richardson reviewI had to have my car towed and was not sure what was wrong with it. The car arrived about 10:30 am and within an hour Matt Grier was calling me with their assessment. On top of everything else I was strapped for cash so Matt worked with my budget and made sure the most critical items were repaired in order to get the car up and running safely. They were able to repair my car in less than 24 hours. Matt also gave me a copy of their estimate when I picked up my car so I would know exactly which repairs were done and which ones still needed to be done. And on top of all this, with no prompting from me, Matt replaced a broken knob on my A/C Heating controls for no charge. This may seem like a small thing BUT that broken knob had been driving me crazy!!!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010 Corolla
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Vehicle make
2002 Highlander
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Service Technician
Matt Bryan
My Toyota of Richardson reviewI have always asked for Matt Bryan whenever I have my Corolla and Highlander done for servicing. I used to go to the dealership where I bought these cars, but I had a bad experience when I bought the 2010 Corolla with them and their service people seemed to looking for things to do with my 2002 Highlander. So I stopped going there and I went and tried Toyota of Richardson. This is the third year that I’m bringing my cars for servicing and Matt is an excellent Service Advisor. When a friend bought her Corolla two months ago, I asked Matt for the car salesman he recommends. She’s very happy with the car she bought so I told her to see Matt whenever she needs her Corolla for servicing.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
4 RUNNER
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Service Technician
Lee Schuster
My Toyota of Richardson reviewNot only do I have the 4 RUNNER, but I also have a 2008 HIGHLANDER and a 2010 CAMRY. All will have the service at Toyota of Richardson. I have been a customer since 2007 and I have always had a positive experience with the service department. Thanks
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Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2003
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Vehicle make
Toyota
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Service Technician
Mickey Hagar
My Toyota of Richardson reviewI took the car for its 75K checkup. Mickey told me all the procedures that would be done and the estimate. I got a courtesy ride home so did not have to wait for the vehicle. Mickey called me at home and explained there were some problems with engine mounts and brakes that needed to be fixed and what they would cost. The total was within a few dollars of the estimate, and the car was ready on time and clean as a whistle. My husband and I both go to Toyota of Richardson, bought our cars there and appreciate their great service and honesty with their customers.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2006
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Vehicle make
Avalon
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Service Technician
Matt Bryan
My Toyota of Richardson reviewI have always had great service at Toyota of Richardson. Matt Bryan and his mechanics are the best.:)
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Toyota Camry
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Service Technician
Lee Schuster
My Toyota of Richardson review-
Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Corey Johnson
My Toyota of Richardson reviewThe used car sales person Corey Johnson is the worst sale clerk I’ve ever encountered. Rude, Unprofessional, Arrogant, Impatient, Unfriendly. This guy does not know how to communicate with people. On top of it, this dealership does not put any information labeled on any cars in their lot. No single piece of information you could find unless you talk with a sales person. It’s like you walk-in some cheap used car shop. And this guy had no knowledge about any cars that I asked but just pushing me for test-drive. I had to argue with this psycho to get me the information on particular cars that I wanted. He was so reluctant providing me with the necessary and basic information of the cars. Their website shows they had lots of used Corolla. I printed out and took all the inventory info. with me. He said “I don’t think we have all these”. These are sold so quickly? All of them? No. Their website is total bogus only to bring in customers and offer different cars. Fake, Unfaithful, Cheap, Tricky, Lies. That’s this Dealership. Toyota should remove this dealership otherwise they keep harming Toyota brand.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Toyota of Richardson reviewWe went to this dealership with my father that was looking to buy a truck and ended up trading ours in and getting a “Certified Pre-Owned” truck ourselves. In financing we were told that if we had payments taken from our checking account every 2 weeks, they would throw in all of the extras. Needless to say we ended up paying 34,000 for a used vehicle because we didnt realize they charged for all of the “extras” they said they would throw in. Now a year later I find out while shopping for new insurance that the truck had been wrecked 6 months before we bought it and had a $5500 claim showing for th VIN. I never would have purchased this truck had I known it was wrecked for the price I paid no less! Toyota’s web site says that they provide a carfax report with all certified pre-owned vehicles yet I never received one! I was just totally SCREWED!!! They did say the conversations in financing were recorded so I wonder if they will let me listen to our conversation?
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Toyota of Richardson reviewI stopped by this place to look for a Corolla / Camry.
One thing that really raised the flag for me was that they did not share if a pre-owned vehicle was an auction, repo or lease return etc.
When I sat down with the salesperson and wanted to go over the process, he was very rude indicating that if I was not going to buy a vehicle that day, he needed to talk with the other potential customers who might be buying a vehicle.
In my experience, they seemed to be very approachable at first, but once I started asking questions, their demeanor was very condescending and defensive.
I definitely do not suggest buying from this dealership.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Toyota of Richardson reviewNot enough showers in the world can remove the slime we still feel after being trapped at this dealer for 2 hours. Went in for a simple test drive and to get trade-in value on our vehicle. 2 hours later, they would not give us our key back to our vehicle! We were ready to leave after calling them out on lying to us about a price they had given us in writing previously. THEY WOULD NOT GIVE US OUR KEY BACK!! Baby was crying and hungry and they ignored our repeated pleas to get our key back so we could leave. We had to threaten to call the cops to get our key back, then once we finally got into our own vehicle, the salesperson stood outside driver’s door and wouldn’t let us leave. They are crooked, horrible, lying criminals with no respect for anyone. Now they won’t stop calling our house all times of night and day. We are about to file a a harassment suit and get a court order to make them stop calling us. It’s complete and total harassment and mental anguish.
This will not allow me to edit. I do NOT recommend this dealership. I
replied NO to this question, but it is showing up as a Yes. DO NOT GO
TO THIS DEALERSHIP!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike Dupre
My Toyota of Richardson reviewToyota of Richardson
1221 N. Central Expy. Richardson , Texas 75080
I was (used to be) a repeat customer who lives approximately 4 hours from Toyota of Richardson. I had purchased vehicles from this dealership at other times. The sales staff has always been polite to me, but communication has never been their strong point. However, I never expected them to pull a “bait and switch” on me. After traveling 4 hours and driving through Friday morning traffic in Dallas, Texas only to have my day end with a “bait and switch” operation at Toyota of Richardson just ruined the day.
It began on Wednesday, July 15, 2009 when I called Toyota of Richardson and spoke to a salesman. I mentioned that I had selected a vehicle from their inventory on the internet and requested him to check to see if it was available. The salesman asked me for the stock number and after a quick check said it was available. I asked if he could hold the vehicle for me at their asking price (Salesmen call this a “lay down”), but I would not be able to close the deal until Friday morning. He said that was routine, but it would require a down payment or payment guarantee. I agreed and gave him my credit card information together with the requested amount to hold the vehicle. There was no further communication between Wednesday and Friday.
I arrived early Friday morning to purchase the vehicle at the listed price. The salesman obtained the vehicle key for a test drive. When I returned from the test drive, he told me that he had some bad news. The vehicle was not available, but I could select another vehicle from the lot at a higher price. I told the salesman that a “bait and switch” operation was normal for a sleazy used car lot, but I did not think I would see this at a Toyota dealership.
The sales manager was brought into the situation. He apologized for the company’s “screw-up” on the trade, but would not sell me another vehicle at the price I negotiated originally. The best offer he could make was another vehicle for $1500 over the price of the original listed price plus my trade in, take it or leave it. I declined!
As stated previously, I was a repeat customer of Toyota of Richardson, but no longer. Fool me once shame on you. Fool me twice, shame on me. In my opinion, Toyota has a good product. However, Toyota of Richardson is not a good dealership. Mr. Steve Grogean of Toyota of Richardson needs to put his sales staff through some training.
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Vehicle serviced for
Maintenance
-
Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Toyota
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Service Technician
don't know
My Toyota of Richardson reviewToyota of Richardson (ToR) broken promises:
a) they promised to do the touch ups on the back of our car, we even had the “We owe, you owe” service sheet, that clearly said that ToR is owing us the touch ups. The car was there for more than 48 hours, touch ups were never touched.
b) the water sprinkler is not working (2008 car), and yet, they said it was fully serviced before our purchase
c) the radio is acting funny sometimes, going to “dormant” state
d) they’ve never even given us the 2nd set of keys
Stay away from ToR!
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Vehicle serviced for
Maintenance
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Toyota
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Service Technician
My Toyota of Richardson reviewI have a 2008 Limited Toyota Highlander and went in for an oil change and tire rotation service. This is my first time going to this location as it is near my work. Upon arrival at the service department, I was told that I needed a major maintenance service as my truck already has 15,000 miles. I was not sure what are needed to be done on my truck as I cannot find anywhere on the Net and in the Highlander manual the list of 15k maintenance services. Since the service advisor said it was required, and that a person needs to have a good comprehension of how a vehicle works to understand the services to be done. To cut the long story short, I agreed to have it done. Good thing that I had their service shuttle take me back to my office as it took 5 hours for the service to finish. I demanded to have breakdown of the services and parts replacements. There are a number of services listed on the bill and there is really no way of telling if some of the services were indeed done. So I checked the one that can easily be confirmed, which is the cabin air filter replacement and it was included in my bill. Lo and behold the cabin filter is filthy with leaves, dirt and all. Obviously it was not replaced. When I brought this to their attention I was told that the glove compartment was locked so the cabin air filter cannot be replaced. When I asked why was it checked off in the list of parts replaced and charged to my bill, they simply said it was a mistake. They eventually replaced the filter and the service advisor was very rude and was speaking with me in a high tone of voice as if I was the one at fault.
I have been to another Toyota Service center in the DFW area (Plano) and Richardson has a very “unfriendly” atmosphere. I would not recommend having service done at this location, there are a lot of other Toyota service centers in the DFW area you can go to.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
I had several
My Toyota of Richardson reviewBeware they sell water damaged/flood cars from auction before checking them out. They sold me a 2 year old low mileage Tundra that has apparently been in water at some point possibly up to the door handles. The smell was unbearable and they have tried everything to get rid of it shy of buying it back. It smelled like someone had actually died in the truck after the hot Texas sun hit it for a few days. Of course they told me the smell would go away and it was because the carpets were cleaned and weren’t allowed to dry properly. Smell didn’t get better, got worse. After about two weeks of back and forth with them on a solution they gave me the offer of trading for another truck on their lot or to have new carpet installed. They wouldn’t even consider a refund. By this time my trade had already been sold or traded so there was no getting it back either. I ended up having to purchase a more expensive truck than I had planned on just to be done with the whole thing. On the second truck they had me over a barrel on price and I had no choice but to get an attorney or just pay the difference. I figured it was going to cost money either way so I took the less painful route. The used car manager is about as crooked as they come. The assistant general manager can’t make a decision and stick to it and the GM over the dealership won’t return calls to unhappy customers. I learned a lesson but hopefully you can learn from my mistake. Tell your friends!
Walk… NO RUN as fast as you can!!!