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I have now been to Toyota of Plano two times and neither visit has been pleasant. I’ll explain…
First visit – I called to make an appointment to have the oil changed and tires rotated on my truck. The day they had available I had an appointment at school that I couldn’t miss. I ask the woman who is helping me make the appointment how long and oil change and tire rotation takes. She says an hour, an hour and a half at most. I err on the safe side and make my appointment 2 hours before my school appointment. I arrive 15 minutes early and I stand in the service bay next to my truck for 12 minutes before anyone even acknowledges me. 12 minutes is a long time when you’re just standing there awkwardly. Finally someone comes to help and gets my paperwork together. They take me into the service advisers office and before doing anything I confirm with him that I will be out in less than 2 hours. His response? “I can’t promise that” I explain my school appointment and that the woman I made the oil change appointment with said an hour and a half max. He shrugged and suggested I take their shuttle. Fine. He asks where I am going and it’s 8 miles away. He immediately responds that the max for the shuttle is 7 miles. Really?? You aren’t completing the work on my truck in the time promised and you are going to argue with me over A mile?! And to that point – an oil change and tire rotation takes 45 minutes max so 2 hours is more than generous. Finally he agrees to shuttle me to my school appointment and tells me just to call or text him when I am done to have the shuttle bring me back to the dealership. So as I’m wrapping up I call and text him to which I get no response. So I call the dealership and just tell them to send the shuttle. OVER AN HOUR LATER the shuttle arrives. I get back to the dealership and the adviser is nowhere to be found, I end up getting helped by someone else. And not to nitpick but they ran my truck through the wash and it came out looking worse than when I brought it in.
Second visit – I receive a Service Bulletin that my ECU needs to be reflashed. So once again I make an appointment. At least this time I was greeted in a timely manner when I arrive. The guy gets my name and off he goes. He’s gone for probably 5 minutes (meanwhile its over 100 degrees outside and I’m just standing there). Finally he returns and says that they can’t get me in today and I should leave my truck until tomorrow. I have an appointment! And its 4 hours prior to when the service department closes! He offers no explanation and leads me to the service advisers office (Chris Kim) who said he needs 5 hours to complete this SB. Ha! It’s a reflash, it takes just a couple minutes on Techstream. Once I call him on his BS he tells me that he is backed up and won’t be able to do it today. What aggravates me the most is that they couldn’t be bothered to call or email me letting me know that they needed to reschedule. This dealership isn’t close to me so round trip I was on the road for over an hour and wasted my gas. Do I get an apology? A free car wash? Any kind of empathy? Not even close. Chris just tells me I’ll need to come back and goes back to his computer. Un-freaking-believable the lack of customer service this dealership has. What’s funny is that I planned on looking at one of the used cars they had on the lot while I was waiting on the reflash. But I can confidently say that I would NEVER buy a car from these clowns.
Moral of the story – STAY AWAY FROM THIS DEALERSHIP!
Drive a little further and go to Toyota of Dallas, I’ve heard nothing but good things about them.
I honestly have nothing good to say. I bought a Used 2009 Volvo S40. They first low-balled me on my trade-in value (pretty typical though), kept me at the dealership for 4+ hours (again, typical I know), then once I was about to sign for the car, I double and triple checked that there were more than 1 key for the car. I was told yes, multiple times. And what do you know? There was only one key for the car. I was, however, told that I could contact the previous owner, and get the second key myself. I didn’t know that was the customer’s job. They had no date when the oil was changed, and they claimed they had changed it, which I found out later was incorrect. They weren’t able to calculate the taxes for my purchase correctly, and claimed I owed them $500 more dollars AFTER the contract was signed. I contacted my attorney promptly, and was told I did not owe the dealership anything. Now, it’s been two plus months after I bought the car, and I still somehow don’t have my tag because the dealership has taken a month to get my VIN Inspection to an ‘outside titling company,’ which was supposed to send all the information to my nearest Tag Agency for prompt delivery of my tag and title. I found out today that my information was sent to Durant, Oklahoma. I live in Oklahoma City. I am not a rocket scientist (however, I have a degree in Geography) but, I would say that isn’t my closet Tag Agency. You should probably avoid Toyota of Plano.
Faz was very personable and a very helpful salesman. He never made me feel pressured and he worked with me through the whole car buying process. The courtesy of the salesman set this dealership apart!
They have been beyond helpful each time I’ve used Toyota of Plano’s Service Department. Not only do they go well above what one would expect when addressing the issues at hand each visit, he is extremely friendly and efficient. If all business services were at the level they have provided, my life would be much, much less stressful.
Tim O’Grady is the reason we purchased the Highlander through Toyota of Plano. He did an excellent job sharing the features of the vehicle and making my wife feel comfortable. It came down to 3 vehicles and he helped answer all our questions. I received excellent customer service. I work in the customer service business and I was extremely impressed by the quality of service. I have always heard good things about Toyota and this dealership far exceeded my expectations.
Toyota of Plano performed an excellent work to fix a problem due to unexpected oil leaking. The manager did a great job to make sure I’m totally satisfied with the work, and I still consider them being the best Toyota dealership in town! Why? Because they tried their best to make customer 100% satisfied!
I have 5 Toyota vehicles. Toyota of Plano has provided me outstanding service for years. Derek Canterbury was Service Adviser and is thoughtful and knowledgeable and very professional. Thank you! Most liked for me is that Derek has made it a point to know who I am and made all service trips a professional experience! I constantly recommend Toyota Plano for service to all my friends. Well done!
Darren Wells at Toyota of Plano did an excellent job in helping me out of a bind. The weather was over 100 degrees and I had a disabled person with me and the battery died. He sent someone to me immediately and I took the car to the dealership and he replaced the battery in a matter of minutes so as not to upset the person that I had as a passenger. He couldn’t have done a better job and I was most satisfied! Thank you for taking care of my problem timely and efficiently!
Thank you to the Internet Sales Team at Toyota of Plano for making my research process easier than ever! Toyotaofplano.com was extremely helpful! They have wide range of useful tools for me to utilize. It reduces a lot of stress! After my research, I went straight to the dealership and bought the car right away! It’s such a non-time consuming process for me since I’m always on a tight schedule! Saved me a lot of time! Thank you to the Internet team for being informative!
The people we dealt with at Toyota of Plano were wonderful! They did not try to fool us like many other dealers do and even gave us a fair trade in for our old vehicle. The service department contacts me when I need routine service and has always had convenient appointment times. Thank you so much for showing me that you care now this is my way of showing you I care!
We unfortunately visited another dealership before coming here and received horrible service. So the folks at Toyota of Plano were not a bit surprised that we were mad and short tempered with dealerships and car salesman when we arrived there. They were all so understanding and quickly turned our frown upside down. :):D
We ended up buying the Prius from them. We have a couple friends that have one and they have put so many miles on them and haven’t had to have it taken in for service for ANYTHING. Very pleased with this fine folks and hope to be back here for our next car buy.
We had brought our car in to be serviced with George. It was some kind of clicking that I just didn’t feel comfortable with, thought maybe it was something to do with the tires. I took it to another dealership before them and I paid them to have so called fixed the problem but the fix only turned out to be temporary. The staff at Toyota of Plano took their time diagnosing the problem and then replaced the defective parts. They shuttled me to work that morning and it was all done by the time I got off. The price was decent and the best part is its fixed permantley. Its been a couple months now and I have heard so much as a peep out of my vehicle. Thanks so much for caring!
I have been to the dealership 4 times each time I have received mediocre service. The service given is horrible and the reports they give you about your vehicle are inaccurate- please verify everything that they claim to have done, The worst experience that I had with them was the last time when they forgot to close my oil cap- I had come in to do an oil change. My last experience still buffles me they claimed that I did not have an air filter in my car. This is ridiculous as the only ones who have ever serviced my car.