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My Review of BMW of Houston North:
I am an extremely busy professional who travels internationally for business. I bought a Pre-Certified 330 CI to run around the hill country in while in Houston on business. When looking at the car there was a clip broken on the front bumper and a scratch on the trunk. The sales agent TJ Rennie said he would replace the bumper buff the scratch, replace the floor mats, and put new pipe cover. This is why I did not drive the car out. I was told it would be ready the next day by noon. I arrived and the car was not there so they gave me a loaner. No issue to this point. However when I finally did receive the car, the scratch had not been buffed out, the wiper fluid spray did not work, the car was filthy inside, and key remotes did not work. After several back and forths through email, they did take care of the remotes and wiper spray issue at no cost. However after driving the car for less than 6 weeks (which by the I only drive this car on average of once a week)the bumper fell back down and the engine light came on. When I contacted Mr Rennie about bumper clip not being replaced…to let him know the body shop used had not repaired it, then the run around started full tilt. Several back and forth emails then pushed to his boss who never returned emails or a phone message. I confirmed with the Austin dealership the clip was never replaced and there is a leak in the thermostat. Austin BMW included the thermostat repair under the warranty. Advantage and Momemtum BMW in Houston provide excellent service. I gave BMW North ample opportunity to correct the issue and now will have my attorney try to recoup the expense of the repairs from them. DO NOT BUY OR HAVE YOUR CAR SERVICED BY HOUSTON BMW NORTH… my experience is they were deceitful in their business practices and once the car was purchased showed no interest in customer service..