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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Nissan Versa
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Service Technician
Greg Wittner
My Tom Naquin Chevrolet Nissan reviewThis bodyshop has the worst customer service Ive ever seen.They won’t fix your car on the agreed date and time, don’t care if they made deep scratches on it and wouldn’t care if they missed several parts from your car. If you ask them why it happened they would just say they dont know and they cant watch your car all the time even if it was under their custody.They would waste your time saying come over and you may get your car even if the car was not in good shape(spilled paint, scratches,missing /broken parts). It is hard to believe but it is true and when I saw my car my heart was broken since they did not gave the right treatment to my car. They won’t give you any warranty on their work and most of all they would not admit their fault. Totally worst experience no wonder my neighbor dont have any trust with Tom Naquin bodyshop. Have your car fix in other body shop and don’t make the same mistake i did before not unless if you want to break your heart and wallet.
My experience w/ poor “Customer Service” at Tom Naquin, Elkhart is simlar.
– Without analyzing the part, Naquin Service concluded my fractured Front Transfer Case at 70k miles was due to my not changing the oil. Yet they fail to forewarn customers of this critical item on their maintenance fliers nor does the Nissan manual require any oil changes per Schedules 1&2. They also failed to confirm for me, if loose wiring at 65k miles (SES/AWD light-on. Vehicle ran at 20mph max.) was a potential root cause.
– Saturday. After the Transfer Case was repaired, I tested my vehicle & found the engine rpm/trans did not downshift. I maxed the vehicle at 5k rpm/50 mph when the pedal is floored. I brought my concern to 2 salesmen whom did not make any effort to confirm my issue & told me to bring it back to Service on Monday.
My experience w/ poor “Customer Service” at Tom Naquin, Elkhart is simlar.
– Without analyzing the part, Naquin Service concluded my fractured Front Transfer Case at 70k miles was due to my not changing the oil. Yet they fail to forewarn customers of this critical item on their maintenance fliers nor does the Nissan manual require any oil changes per Schedules 1&2. They also failed to confirm for me, if loose wiring at 65k miles (SES/AWD light-on. Vehicle ran at 20mph max.) was a potential root cause.
– Saturday. After the Transfer Case was repaired, I tested my vehicle & found the engine rpm/trans did not downshift. I maxed the vehicle at 5k rpm/50 mph when the pedal is floored. I brought my concern to 2 salesmen whom did not make any effort to confirm my issue & told me to bring it back to Service on Monday.