Terry Labonte Chevrolet (Trader’s Chevrolet LLC DBA Terry Labonte Chevrolet) has been servicing Chevrolet vehicles for over 65 years. Terry Labonte proudly serves the Piedment Triad area communities such as: Kernersville, Jamestown, Asheboro, Trinity, Thomasville, Lexington, High Point, Burlington, Reidsville, and Winston Salem. We are part of the Hendrick Automotive Group with over 60 locations nationwide.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
1996
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Vehicle make
Impala SS
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Service Technician
Kevin Johnson - Service Manager
My Terry Labonte Chevrolet reviewI had been a customer of Terry Labonte Chevrolet since they first opened their doors, but I have been very unhappy with their service. I have taken my car to them numerous times to fix an interior heating problem, but each time they said they fixed it, they were wrong. I continued to have this problem and after replacing one item after another, I decided that they did not know what they were doing.
The last time I went there, I was getting a written service quote and to schedule an appointment. Before leaving with my quote, I asked for and received a chit to wash my car. The car wash damaged my side-view mirror and then I notified the service advisor I had gotten the quote from. I eventually got my mirror to go back into its proper position, but it would not hinge freely like it used to. The service advisor eventually brought out the service manager, Kevin Johnson, and then the fun began.
Kevin Johnson, immediately went into defense mode and accused me of already having this damage, though he had no way of knowing this one. With the service advisor cowering nearby (probably afraid to lose his job), I told Kevin Johnson that his car wash caused it and I only wanted the situation made right, nothing more. I eventually had to file a complaint with the BBB at which time Kevin Johnson replied in writing to the BBB that I lied to the service advisor to get a car wash chit, that I was trying to defraud them, and that he had banned me from getting any future service at Terry Labonte Chevrolet.
Amazing! I went there and got a service quote for over $1200 for engine repairs and made an appointment for service, and I leave with a damaged mirror and being falsely accused of trying to defraud them and being banned. Kevin Johnson did what car dealerships have been accused of for years and years, not taking responsibility for their actions and sticking it to their own customers. Well, I’ve got news for you Kevin Johnson: I will never buy a new car, parts, or service for any of my Chevrolet’s from Terry Labonte Chevrolet again. Being falsely accused of trying to commit a crime after your equipment damaged my car is the straw that broke the camel’s back. Kevin Johnson should be fired for the way he treated an honest customer who only came there to get his car fixed, but that won’t happen because honesty has never been a car dealerships strong suit…
I urge everyone to BOYCOTT Terry Labonte Chevrolet and to never buy anything from them. Ever!