If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I purchased a 2005 mustang from Sutton back in August 2010. I had the car for 2.5 weeks. I received a call from the service department saying they had a warranty “part” for the Mustang and please bring it in so they can work on it. I brought it in, then the Finance manager who was extremely rude and a$$holish. He told me he can’t get me financed and they took the car back.
My issue isn’t with the financing, but it was how they lied to get me there, let me keep the car for two weeks and then was rude and obnoxious after kissing my butt when I bought it. I spoke with the GM as well as the owner. I told them, I will make sure everyone knows about the experience but they didn’t seem to care. I don’t like the way they do business. I don’t believe that it takes 2 weeks to find financing.
I wouldn’t recommend my dog to take a dump on their property and definitely not anyone to purchase anything from them!!
Hello All,
I wanted to say that my overall experience with Sutton Ford was probably the best I ever experienced for one reason only. INTEGRITY!!!! Andre Green bases his professionalism on it. I currently live in Texas, I saw the car I wanted for a long time on their internet site for a great price. I spoke to Andre aka DRE SMOOTH (I gave him that nickname, when you meet him you will know why, gets his wardrobe from Steve Harvey’s closet…lol) But in all seriousness they are very professional. When I told Andre that I wanted this car and was willing to do whatever to get it he made sure that this car was mine. He knew my level of dedication as a customer and I could see his from a salesman perspective.
I told him that I was going to fly up and drive the car back. Even though the company puts all their vehicles new and used through an inspection before they sale he made sure that the vehicle was tight and ready to hit the road. He put it back in service for them to look at one last time. The car did great on the road, it was a 1650 mile trip and not one problem
I also like the fact that everyone all the way up to Pam, the GM will answer your questions or call back when they have the time. Even though money may talk, communication speaks volumes. The staff at Sutton Ford overall possess a natural attitude to help and want to please the customers. I know that other customers have shed another type of light on their experiences here but I am here to tell you these people are professional and caring I would definitely recommend Sutton Ford to anyone. Their team is knowledgable and understanding. I love the fact that there are Black porfessionals at a Black establishment that can show the same level service if not higher as your typical dealerships. So thank you Andre, Pam and definitely Keisha for all your help. Sutton Ford keep up the good work. Let everyone see the new level of professional, competitive service you now bring to the table.
Walter W.
Texas
adam was a great salesmen helped me as fast as he could and i love my new 2010 ford fusion and i am telling all my freinds and family about adam at sutton ford
I have been shopping dealers in my area and I found Sutton Ford in Matteson Illinois had the best selection, service department and Marcus Stanford and the manager Victor Ordonez were great!:)