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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rod Deason
My Streater Smith Honda Nissan Conroe reviewWe were impressed with the help we got from everyone. Our salesperson, Rod Deason went and found the answers to any questions we had that he did not know. The friendliness from the sales and service department was outstanding. This is the third vehicle we have bought from Streater-Smith Nissan and will do it again.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
Pilot
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Service Technician
Daryl Hoopi
My Streater Smith Honda Nissan Conroe reviewI have used Streater-Smith Honda Service for all automobile repairs. My service has always been handled professionally and in a timely manner. I have worked with Daryl Hoopi a few times and I appreciate his friendliness, his attention to detail and his fairness while we work together. I have always felt that Streater-Smith Honda has taken care of not only my car, but of me as a customer. At times, they have alerted me to possible parts that might need repair or replacement in the future, but have advised me that my car is safe when I leave the dealership. I appreciate the fact that nobody pressures me into repairs that are not necessary at the current appointment. I would recommend your services to all.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2005
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Vehicle make
Altima
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Service Technician
Crystal Zugar
My Streater Smith Honda Nissan Conroe reviewI just want to say how glad I am to have a local dealer/service center that appreciate its customers, and shows it, the way Streater-Smith Nissan does. I used to travel 45 minutes to Houston to service my previous vehicles until I found Streater-Smith. From timely & thorough repairs, to making the extra call to find a cheaper part (or cheaper engine) to a quick car wash; Crystal and this crew get it right….. every time. Thanks again guys!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike Boston
My Streater Smith Honda Nissan Conroe reviewI was in the market for a vehicle and went to many dealerships in the Houston area and I found one dealership in Conroe that went above nd beyond my expectations. I dealt with a man named Mike Boston. He was great and found a car for m that fit my need. I would recommend him and Streater-Smith Honda to any one of my family, friends, or anybody in the market for a vehicle!!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike Boston
My Streater Smith Honda Nissan Conroe reviewThis is the second time we have bought from Streater-Smith Nissan. The staff is friendly and easy to work with. Truly have the customer in mind and not the bottom dollar. Corey Taylor has been the greatest salesman to work with. He understands what the consumer wants and doesn’t use smoke and mirrors. Straight forward and to the point. A little bit of back and forth, but a great experience.
The service department is a pleasure to work with. The first Nissan we had never seemed to be fixed right from 2 different dealers. We brought it to Streater-Smith, and never had another issue. Do to that experience, we have bought the last two Nissan Altimas from them. Can’t give them enough praise. A dealership like this is few and far between.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Corey Taylor
My Streater Smith Honda Nissan Conroe reviewRecently I received a survey rating the delearship, service and sales personnel. I filled out the survey but upon realizing the mistakes I made in answering this survey, I would like to give my own description and in my own words how I felt about our experience at Streater-Smith Nissan. The dealership was both extremely clean and very friendly. I was treated with kindness and with expertice. My salesman, Corey Taylor went beyond my expectations in helping me with the process of learning my car in its fullest. I even had a problem with the bluetooth and he spent a great deal of time with me explaining the ins and outs of the system. I’m sorry for the misrepresentation I gave because it was not how I felt. So far everyting is GREAT with both my salesman and the dealership. Melissa Mitchell
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Euel Vines
My Streater Smith Honda Nissan Conroe reviewWe actually enjoyed our new car purchase experience. Unlike any other vehicle dealership we have visited in the past. Euel was very helpful and knowledgable about the vehicles. He listened to what we hoped would be our payment and made it happen. We both were extremely impressed with how quick financing took. We left smiling and very happy that we had chosen Streater-Smith Honda. Jeff and Teresa Gordon.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tim Eldringhoff
My Streater Smith Honda Nissan Conroe reviewI arrived at Streater-Smith Nissan just before closing on Tuesday to look at some of the cars and Tim came to see if he could help. He was very helpful with showing me prices and different models and sent me home with one to show my husband. I came back the next day and was able to test drive another car. That Thursday my husband came into the dealership with me and Tim took us together to look at even more vehicles. He made sure that we knew MPG and features on every vehicle and was so patient with us. We found a car that we love and Tim did everything he said he would do and then some. Thanks Tim!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Slavco
My Streater Smith Honda Nissan Conroe reviewI have been a Streater-Smith Honda customer since 2004 when I purchased an Accord with them. I purchased a Civic from them in 2009, and I just purchased a Pilot from them. I have always had great luck working with their sales team. This time around, we had an issue on the value of my trade-in, but once Slavco got involved, the situation was resolved. It was truly great teamwork of the dealership to get this deal done. We’ve only had the Pilot for a short time, but my wife and I absolutely love it! I’m really happy with Streater-Smith and look forward to working with them again in the future.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike Boston
My Streater Smith Honda Nissan Conroe reviewI bought a new Honda Accord 2 days ago from Streater-Smith Honda of Conroe and it was the best experience I have ever had purchasing a vehicle. There was no haggling or the constant “let me check with my manager on that” scenario. My salesman was very straight forward and extremely professional.
I showed up to finalized the purchase of my Accord and trade-in of my vehicle at 5:30 pm and was finished and driving off the lot before 6:30 pm the same day. At a lot of other dealerships, you would be leaving at 6:30pm the next day. Also, there were no “SURPRISES” or “GOTCHAS” when it was time to do the financing.
I would whole-heartedly recommend Streater-Smith Honda of Conroe and especially, Mike Boston to anyone and not have one reservation about it.
Thanks guys for making what always seems like a very painful process, easy and enjoyable.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike
My Streater Smith Honda Nissan Conroe reviewI bought a 05 Honda Odessey from Streater-Smith this spring. Now, just six months later, all 4 tires need replaced. When we purchased the vehicle, my husband specifically asked if it had the special, expensive tires and was told no by our sales guy. Thanks to his less than truthful answer, I am now having to pay $1600 for a set of tires. I am so furious right now. Had our salesman been truthful, we would probably still have a Honda, we would have just steered clear from one with the Pax tires. Now, we will be looking to get rid of our van as soon as we are finished building our house and we will never again purchase a vehicle from this dealership. You can be sure that we will also discourage any friends from coming your way. As a banker, I know that certain professions have a negative reputation that is not usually warranted. Unfortunately this experience has shown me that sometimes all the guy cares about is getting that sale. This experience really disappointed this customer and taught me to be much less trustworthy in the future.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
David
My Streater Smith Honda Nissan Conroe reviewTerrible service, had several problems with my car that were not fixed when I took it in. OVerall, I would not recommend this dealership to anyone. Money hungry people, I was not satisfied with the way I was treated and will not buy from nissan again.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Streater Smith Honda Nissan Conroe reviewWe just bought a 2010 Honda from them DAYS ago and once the deal is through they are completely rude and unprofessional – hang up on you mid-sentence and to any problems the response is “not our problem” and completely unwilling to work with you or compromise… We will never do business with them again and wouldn’t even recommend them to an enemy… Find another dealer, one with some decency and integrity…
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2002
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Vehicle make
Honda
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Service Technician
Dee Dee
My Streater Smith Honda Nissan Conroe reviewThis is in regards to insurance repairs done on my 2002 Honda Accord.
Background: To be brief, a thief broke into my car and tore apart my steering column and trim to try to hot-wire my Accord. The damage was mostly cosmetic with the exception that it began to have periodic issues starting.
The Problem: Streater-Smith Honda Service was recommended to me even though it was over 20 miles from my home. I began working with Service Advisor Dee Dee Johnson. I left my Accord with them for a few days. They were not able to replicate the starting issue and proceeded to replace all the trim pieces and the ignition switch. I provided these parts because I had already purchased them shortly after the incident. Dee Dee walked me out to my car in the parking lot and everything looked fine at a glance because all the trim was put back together. Upon returning home, I decided to inspect their work a little more detailed. Without removing anything, I was able to reach my fingers up though the steering column adjustment lever and feel something was wrong. Instead of replacing the plastic cover which protects the ignition wire contact points, they put a piece of foam tape over it and call it “good”. When I called Streater-Smith Honda about this finding, I was told “the cover wasn’t mentioned on the insurance adjuster’s estimate, so it wasn’t replaced”. First of all, if a shop finds addition issues with an insurance repair or any other repair, isn’t it normal to say something and recommend the job be done correctly instead of applying a band-aid and saying it is done? I would hope so. Streater-Smith Honda did not. They passed it off as fixed.
I took the car back into them to fix what they had not done correctly the first time. I again left it with them for a few days while I traveled for work. In order to replace the small cover, I was told they had to replace the ignition and all the locks to match the new ignition. Everything would be rekeyed and I would be provided with a new set of keys at pickup. I was contacted when ready. I picked up the car, but was not escorted by any company representative to inspect the rework and left assuming everything was fine. Within a week the intermittent starting problem happened again. I immediately called to let Dee Dee know that the starting issue was still there and I would need to arrange to bring it back, but that I was very busy with work and travel that since it was only intermittent and hasn’t left me stranded, I would wait until my schedule freed up or the problem got so bad I couldn’t drive it, whichever came first.
Just over a month later, my schedule began to slow a little where I could plan some time to take it in. About that time, it began acting up again and not starting on the first try. I became suspicious of the workmanship of Streater-Smith Honda and decided to make sure they put everything back together again correctly. I carefully lowered the bottom column cover and found the alignment posts bent and mutilated. In addition, after only removing the three screws which attach the cover to the column, I went to remove the wire harness grommet from the cover and found it wasn’t attached like it was designed to be. In fact, the grommet on the wire harness was pointing up instead of down, so it could not have been reattached to the column cover as designed. I then noticed that the point the wire harness attaches to the bottom column was broken. Since this cover was new and installed the first time it could have only been broken the second time when they took every apart to replace the plastic ignition cover. The technician apparently wasn’t careful removing the bottom column cover and broke the grommet attach point try to remove the cover to work on the ignition. The cover is designed to be difficult to remove/replace and the ignition switch & wire harness would have to have been adjusted to install the cover correctly. This must explain why the harness attachment grommet was turned in the wrong direction and not attached properly.
Based on my findings, I was no longer comfortable taking my car back to Streater-Smith Honda (my right as the insured). I was instructed by my insurance adjuster, that to get the cover replaced, I would have to work it out directly with Streater-Smith since it was a “customer service” issue. I proceeded to contact them and spoken with both Dee Johnson (Service Advisor) and Mark Miller (Service & Parts Director). I was told they would not replace the bottom column cover ($20) their technician broke because 1) I had removed the cover (how else would I have found out they broke it) and 2) I took it to another dealer to finish trying to fix my Accord.
Conclusion: You are better off taking your $25,000-35,000 investment to another Honda dealer with technicians that are careful and treat your car as they should.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2006 and 2008
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Vehicle make
Accords
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Service Technician
Dee Johnson
My Streater Smith Honda Nissan Conroe review:)I did not purchase either of my Accords here, but have had both serviced for the last six months, since moving back to The Woodlands.
The service has always been performed quickly and the costs are much cheaper, for the most part, than what I’ve been paying for similar service on my Toyotas.
On the last visit, the brake pads had to be replaced on my 2008 Accord. Although it was technically out of warranty, they replaced the pads at no charge since they felt, “they shouldn’t have worn out that quickly”.
I’ll continue to drive to Conroe to get my service done here. As I said, I didn’t purchase either Accord at this dealership, but I’m VERY happy with their service.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Nissan
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Service Technician
Mike
My Streater Smith Honda Nissan Conroe reviewI took my vehicle to have a factory warrantied part replaced & a recall repair done. After they looked over my vehicle I got a phone call stating my car had such horrible rust damage to the underbody of my car & there would be no way they repairs could be done without using a cutting torch to remove the bolts. This would cause the repairs to take 2 days longer than normal. The service dept. told me that I should sell my vehicle rather than have any repairs done to it. He said whoever sold me the car should have disclosed how bad the damage was & I had grounds to seek legal counsel. I called Nissan’s warranty dept. He had spoken to them before I did & they were in agreement with him regarding the repair. Nissan warranty told me to have the rusted bolts repaired and then they would replace the part.
I was devastated. I contacted an attorney & felt like I was totally screwed from what he told me about the corrosion & rust.
They next day after thinking about all of it, I decided to take it to Meineke just to get a second opinion. After looking at the car for less than 5 minutes the owner stated there was no reason for me to have been turned away. There was no more damage to my car than normal. He said the service dept didn’t want to do the work & that is why I was told the bs about the rust. I was in total shock. Happy but shocked. I am still going to persue this legally, just now against Streater-Smith Nissan. They lie and had no regret for doing so. I am a single mom with 3 jobs to support my family. I hope they feel good about what they put my through. See you in court!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Danny Miles
My Streater Smith Honda Nissan Conroe reviewI purchased a used 2004 Nissan from a Streater Smith on 10/29/07. When I purchased the vehicle the Streater Smith’s Buyers Guide Information Sheet for the vehicle stated a “balance of factory warranty still applied” and a “service contract was available at an extra charge”. I purchased the Nissan Gold Security Plus Vehicle Protection Plan (72 months/100,000 miles – with $50.00 deductible) from the Streater Smith at the time of purchase. This month (10/1/09) my vehicle had a major repair (Complete Transmission Replacement at 56,000 miles) and we were informed by Clear Lake Nissan that our warranty was not valid. We contacted Streater Smith and they informed me that shortly after we purchased the vehicle Nissan declined the warranty and the Streater Smith sent a refund check to our financial institution for the purchase amount of the warranty. We were never contacted by Streator Smith (mail or phone) informing us that the warranty was declined, they simply sent a refund check to the financial institution and that was all. I purchased a vehicle and a warranty in good faith from Streater Smith and was never informed at the time of purchase that the warranty could be revoked or declined at any time…if that was the case I would have never purchased the vehicle. The Dealers Buyers Guide on the vehicle when I purchased the vehicle clearly stated that a “Service Contract” was available for this vehicle (I don’t uderstand how this could be declined if it is advertised as available at the time of sale). The “Nissan Gold Security Plus Vehicle Protection Plan” that I purchased from Streater Smith clearly states “I agree that my Service Agreement is effective NOW”. My experience with Streater Smith has not been good, we called Streater Smith many times and left many messages to contact us…they never return our calls and when we did get through we basically got a tough luck response. My vehicle was repaired at Clear Lake Nissan near Galveston. They also could not understand why this had happened. The Service Manager went out of his way to help me in this bad situation. He got Nissan to install a reconditioned transmission in my car and cover half of the cost. It still cost me $1,800.00 dollars, but at least they helped when I could not get any help from Streater Smith.