Welcome to Stevens Creek Toyota
Bay Area Toyota dealer – Stevens Creek Toyota in San Jose, CA
Welcome! We are a family owned dealership dedicated to making it easy for people to purchase the car that is right for them. With over 30 years in the same location, we are pleased to say many of our clients have purchased several vehicles from us over the years. Although we have won many awards, for us this loyalty is the greatest compliment. Our commitment to you: You will be greeted promptly and courteously. A member of our trained staff will make every effort to find a vehicle that best suits your needs. We will not waste your time with a lengthy negotiation session. We will stand behind our promises, as well as our cars.
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Agreed to leasing a car with a few extra options then I needed which inreased the price of the lease but agreed as I needed a car and this one was due to come in within two weeks, Needless to say it took over three weeks and many options that I wanted and specifically listed were not. (blue tooth, XM radio ) After going to pick up the car and the sales rep telling me that I needed to read the manual to learn how to use these options I learned neither were in the car. They installed Blue tooth at no charge but I had to pay for the XM receiver which they claim the car is XM ready but you still need to buy the receiver. This was not explained to me prior to the purchase and either the salesmen knew and just kept lying or he is really stupid and should not work there. They also added on extra fees for paperwork processing which were not included in the orginal paperwork. At this point I already had my plates transfered to the new car but if time were not a issue as I needed to return my prior leased vehicle I would have walked out of there. I bought many cars from them in the past and with this ownership change came very dishonest business practices. Would not ever deal with them again. Will even go to a different dealer for service.
I puchased a Toyota Venva two weeks ago. I left a deposit that was charged to my account the same day. After a week of not hearing from them I started to call and received no calls back. When I finally got someone to talk to I was told that they would not sell the car to me at the price on the puchasing agreement. It turns out that the prices of cars have gone up since the intorduction of cash for clunkers program. I have reported them to the Attorney Generals Office and the BBB. When I told them this they wished me luck in getting somone to enforce the purchasing agreement.