Visit Spradley Barr Ft Collins for New and Used Ford, Mazda, Hyundai, LINCOLN & Toyota Dealer in the Fort Collins Area
Spradley Barr Ft Collins has the Ford, Mazda, LINCOLN, Hyundai or Toyota you have been searching for at a price you can afford. With a friendly and helpful sales staff, highly skilled mechanics and multiple automotive certifications, Spradley Barr Ft Collins is your greater Fort Collins Ford, Mazda, LINCOLN, Hyundai and Toyota dealer. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Ford, Mazda, LINCOLN, Hyundai and Toyota dealership. Visit us today and take a test drive in your dream Ford, Mazda, LINCOLN, Mercury or give us a call. We are located a short drive from Greeley, Longmont and Loveland, Colorado.
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It seemed to us like we were the first person to buy a car from them. They did not give us info regarding registering vehicle. They did not provide us tax payoff for Motor Vehicle Registration. They did not pay off our loan on a trade-in until we insisted 3 weeks later that they need to do that so we didnt’ have two loans to pay. It is amazing that they are able to stay in business. NEVER NEVER will buy or ever deal with them again. They need to go back to car sales kindergarten and get some lessons in customer service and how to close a deal. Go somewhere else or pay the consequences and suffer the headaches.
service department is a train wreck. they failed in every way (timing, honesty, resolution, quality). I wouldn’t buy a box of tic tacs from here much less invest in a car. Don’t buy, don’t buy!
Do not deal with Nick at this dealership, he outright will lie to you. He also did not pay off our trade-in we had to go in to the dealership 2 1/2 weeks later and speak to the manager to MAKE them pay off our trade-in. This place is creepy and we will NEVER buy another car from them again. You can do better at Phil Long Ford dealership.
This for Service on an Explorer. Brought it in for work on my Dash. $500 later IN labor (only) I come to pick up my Truck and it won’t start… They Jump it and tell me ist my Battery (3 Mo. Old), Next I have an ABS Light on – the Tech Clears it with his diagnostic tool and then tells me it was never there. Then I discover my CD Player was busted when they worked on the Dash. Tech says he never touched it, tells me it was broke prior… But I was listening to it when I dropped it off… Tech calls me a Liar. I complain to the Service Manager, he calls me a Liar. Now I’m taking my Ford to Jett Chevy to get fixed all over again. STAY AWAY, FAR AWAY,
After living a lifetime without a vehicle of my own choosing, I decided it was finally time to purchase a car that came as close as possible to something I actually wanted. I am a forty-nine year old wife and mother, who recently lost my home and business. Also, over the last couple of weeks, my transmission started to go out on the 1993 Dodge Intrepid I have been driving for the last six years or so. I am a full-time college student who has recently accepted a really great job (full-time) in which I will be driving eighty miles round-trip to get there and back–then it’s off to school. I really need to have something reliable and winter-safe. Yes, I have credit issues, but one thing I did have going for me was a decent down-payment (obtained through student loans at 6.8%) because as most of us know–cash is king when buying a car.
I went into SPRADLEY BARR FORD in Fort Collins, Colorado to see what I could get with my $3500 down and not-so-great credit rating. I’ve been looking for a particular body style–a Nissan Murano or a Mazda CX-7. I let the salesperson (Mike Cook) know that I was looking for something “pre-owned” and filled him in on what I felt I could afford monthly. I was very forthcoming and honest about EVERYTHING the finance department would need to know about me. I am not a liar, and believe that if I can’t get financed by telling the truth, then it’s not yet time to purchase a car. I had my eye on a 2007 Mazda CX-7 they had on their lot, and after rushing me through all of their paperwork and receiving $1000 cash out of my $3500 available deposit, I was told by Napoleon in the finance department, that he would be out for a few days on a mini-vacation and wouldn’t be back in the office until Wednesday (this was on the previous Saturday). I would have to wait until then to know if I was good on the financing. I thought nothing of it. Apparently, I had only gotten a pre-approval and the bank still had to okay the complete package (the bank had already approved me personally). I was then given the key to drive it off the lot and take it home. I was thinking–why would they do that if they didn’t think it was going to go through? I never would have taken the car home if I thought there was even a chance I’d have to pay rent on it!
Little did I know before I left (and of course Napoleon didn’t point out to me as we were rushing through the paperwork) that there could be a $50 per day rental fee on the car they sent me home in if they couldn’t get me financed. I must admit I was naive to the whole lack of integrity thing practiced by a majority of car-dealerships so I wasn’t thinking negatively about the situation, and bottom-line–I just didn’t know what to watch out for. I kept the car until Thursday which allowed Napoleon to get back from his vacation and then work with the finance company concerning my car.
Turned out he wasn’t able to get me financed on that particular car because of the mileage on it, but they had gotten approval on a 2008 Ford Escape. I wasn’t thrilled, but I told him I would be right in to bring the Mazda back and check out the Ford. When I got there I knew immediately that it wasn’t what I had been envisioning for myself and asked if there was anything else that fit in with what I was looking for (a sporty SUV crossover), and they said no–that was it, so I decided to take it home and give it a try.
That evening I had decided it wasn’t what I wanted, and this time I was going to get what I had been visualizing. I headed off to the Nissan dealership to check out the Nissan Rogue. I figured hey, if SPRADLEY BARR FORD can get me into a car, then so can a competitor. I was right–Tynan Nissan of Fort Collins got me into a beautiful black 2010 Nissan Rogue with only 33,000 miles on it! I was so happy! It was pretty much everything I was looking for. But with my excitement came hesitation, because I didn’t want to have to tell the guys at SPRADLEY BARR FORD that I wasn’t buying from them after all their hard work. That night I thought to myself–why the hell should I feel bad about buying WHAT I ACTUALLY WANT from another dealer? Isn’t it their job to work hard to get people into cars? I mean that IS what they are in business to do right? So if they can’t get someone into what they want and that someone goes somewhere else, they should be able to accept it without taking it personally.
Not so. When I went in to bring the car back and get my $1000 back (for the Mazda they couldn’t get me into), the first thing I told them was that as much as I appreciated their hard work–the Ford Escape just wasn’t what I was looking for, then I asked him for my $1000 back. They began to back-peddle and panic a little as they scrambled to try and find me something that could work for me. Napoleon then asked me if I had been to any other dealerships. I told him yes and left it at that. They (Napoleon and the sales manager) continued to pressure me about looking at other vehicles on their lot to the point of bullying me. Finally, the sales manager behind the big desk in the back (wish I would’ve thought to get HIS name) asked me point blank if I had already purchased another car. I was sick of the pressure and just wanted to get out of there by then so I finally told him–yes, I did! He immediately informed me that there were going to be charges associated with having the Mazda for those five days and they all acted as if I beat up their little brother.
That’s when the shit hit the fan. I asked this sales manager if he really wanted to go that route and burn a bridge like that, because if he did what was right, I would absolutely consider going back to them a year or two down the road (after establishing better credit) to upgrade. He told me that I had already shown him that I wasn’t going to buy from them. I tried to let him know that this Nissan wouldn’t be the only car I would drive for the rest of my life and that this was just bad business. There were about five men in this office when this started–and me. Luckily my 6’8″ son showed up so I didn’t have to deal with this alone. Yes, I made a scene–this was not fair to me, especially because it wasn’t my fault Napoleon took those days off while the Mazda sat in my driveway. I should have been told on that Monday that they couldn’t get me into that car. Why should I have to pay for Napoleon’s days off? TOTAL BULLSHIT!
They charged me $50 per day, for a total of $250. They then handed me a check for $750 (my $1000 minus the $250). I paid $250 for a rental car for five days, because these guys got butt-hurt after I decided to do what was well within my rights to go do–GET THE CAR I WANTED!!!
The contract I signed on the Mazda (that I didn’t sit and read all the way though until later-duh, won’t happen again) said they could do that to me. What it didn’t say was that the guy doing the financing could go and take a vacation while I sat and waited days (@ $50 per-day) to hear about my financing. Also, call me extremely naive, but as Napoleon was skimming over what these documents were actually saying (supposedly), he failed to mention what it could possibly cost me if THEY couldn’t get me into that car through no fault of my own.
After giving them plenty of time to make this situation right with me, I believe that now it’s time to warn other naive and well-intentioned consumers about this common practice. I will post this anywhere and everywhere I can, write bad online reviews, and tell as many people as I can through social media and word of mouth about the complete lack of integrity among some of the staff at SPRADLEY BARR FORD in Fort Collins, Colorado.
So, a word of caution to those seeking financing through any car dealership–DO NOT DRIVE OFF THE LOT WITH A CAR, UNLESS YOU ARE 100% SURE YOU ARE FULLY FINANCED, OR KNOW THAT YOU WILL BE BUYING FROM THAT DEALERSHIP. INCONVENIENCE THEM BY READING THROUGH EVERY WORD OF YOUR CONTRACT. They do not care about you and know exactly what they are doing. They want to squeeze as much as they can possibly get out of you.
I am a person who is just trying to get back on my feet after suffering a major loss and I cannot afford to throw $250 dollars away on a rental car at this point in time. I am an honest person who totally believes in creating win-win situations for all.
I realize this may not be a big deal to some of you and I look like a dumb-ass for not protecting myself better. My son Jason asked the guy at the end “if my mom would’ve lied to you about buying a different car–would you have given her the money back?” and he said “probably–yes.” What does this type of character say to my eighteen year old? That you should lie to get want you want in this world?
Bad–really bad. To me it’s the principle of the thing as much as the money part of it. It bums me out that all these people who were standing there listening to this knew it was the wrong action to take.
I hope this helps someone. Thanks for listening!!
P.S. I wanted to make clear that Mike Cook (the initial salesperson) wasn’t the bad guy in all of this. It was Napoleon (financing dept.) and the sales manager you need to watch out for. From what I’ve seen in reviews–they aren’t the only ones!
Also I would not have given them any stars under the categories of “Honesty”, “financing” or “Treated” but it required me to put at least one.
I have had such a horrible experience with this Dealership, I felt I had to write so that others will know. On Feb 26th, I bought my car but it did not have cruise control. I was told by my salesperson that they would order it and install it for free. The following Monday I had called to make sure the car part was ordered and found out that my salesperson was in the process of being fired and he could not help me. Another person did take over and a few weeks later I called Parts to see if the cruise had come (I had been told it would take a little while to come in.) Well it did come in, but no one in Parts or Service ever bothered to tell me. In fact, it had been there for 4-5 days. I made an appt and after my car had been there all day I was told by the Service Department they were unable to install the part. They said they tried but it would not work. At that point my salesperson told me they would swap the car for one with cruise control. A few days later I had my second new car.
I made an appt on Sat, 5/28 to have a rock chip repaired in my windshield and to have an oil change. I regret very much now that I bought an oil change/extended warranty, so I have coupons for that. When I asked how much it would be to have the windshield fixed, I was told that since I bought it there, they would fix it at no charge. After 1.5 hours of waiting, I was told that the equipment failed and they could not fix the chip, but they did the oil change. I could see on the windshield the suction cup marks from where they tried to fix it. I asked them to call Safelite for me and I immediately left the dealer and went there so that they could fix it for $50.00 plus tax. They did fix it, however they said the job would have been better if SPF did not try to fix it first. It is noticible but not the end of the world so I paid them and went home. I did not drive my car on 5/29, but I did take it out to a dog show in Laramie WY on Memorial Day, 5/30. Upon my trip home my car started failing; the temperature light went on, the digital display then said my oil pressure system was failing. I was in the left lane going 75 mph and my car halted screeching and died. My dog cage was knocked over but my dog was ok. I called Ford’s Roadside Assistance and they told me then only thing they would do for me is take me to Ford Dealer in Laramie WY. I told the rep that I believed this was a result of the oil change and I needed the car to get to the Dealer in Fort Collins. She refused. At that point I hung up and called AAA. Someone must have heard or monitored that call and another person from Ford Roadside called me back and said that if I would be willing to pay the difference of miles, they would send someone out from Fort Collins to bring me back. I told her whichever tow truck came first, is what I was going for. My car was disabled in the middle of the road in rural WY with very dangerous winds. Some passersby pulled over and helped me push the car over to the shoulder. The tow came and drove my car back to the Dealer in Fort Collins.
He said as he hooked my car he noticed a little oil leaking. I was not surprised, however I was shocked to find that when we opened my hood at the Dealership
the radiator cap was completely off my car and just laid there on top of the engine.
Being it was a Holiday, service was closed, but my salesperson happened to be there and got me a car to get to work. The next day I called the Dealer and when they looked at my car they said they were trying to determine if my tech had left the cap off or not tightened it. They said my car engine was completely ruined. I had the car 8 weeks to date. They said they would order me a new engine and fix the car.
I am so unhappy with Ford. They ruined my brand new car and I have 6 years to pay for it and I drive 200 miles a day to work and back. I now have to continually go back to the Dealer for maintance because of my extended warranty and I never want them to touch my car again. I won’t ever feel safe in that car again because I don’t know if there will be additional damage to the coolant and oil pressure sytem that may occur down the road from this. When I expressed this to the General Manger Mark and told him I wanted them to replace the car since it was brand new they told me I was trying to take advantage of them and offered to “trade in” my car.
I have refused to sign the authorization to repair because I have no faith they can do it correctly and I am currently in communication with an attorney and Ford Corp Customer Relations. I was advised by an attorney to be very careful because with new engines sometimes other problems can result. So how bout that for a great story. My advice would be to avoid the place altogether. They ruined the experience of enjoying the first new car I bought in many years.
I think that the GM would do right by me, but apparently he wants me to inspect my car personally every time I leave there, to make sure their work is accurate. And rest assured every time I have to go to Service, everyone within range will here of their lack of competence and how three times they failed to repair or maintain my car. And I will never leave that place until I personally make sure the radiator cap is tight and the oil pan nut is tight. So Mark, if you see this, please make sure you get me a nice uniform with a nametag so I don’t stick out too much. Thanks for such great service and for telling me I was taking advantage of your poor, poor dealership. Beware folks, no one needs to go through what I went through. I have had some close calls driving, but never such a horrifiying experience as Memorial Day 2011. Thanks SPF for all you do.
Debra B. Neiman
Fort Collins, CO
Debra B. Neiman
Fort Collins, Colorado
I have had such a horrible experience with this Dealership, I felt I had to write so that others will know. On Feb 26th, I bought my car but it did not have cruise control. I was told by my salesperson that they would order it and install it for free. The following Monday I had called to make sure the car part was ordered and found out that my salesperson was in the process of being fired and he could not help me. Another person did take over and a few weeks later I called Parts to see if the cruise had come (I had been told it would take a little while to come in.) Well it did come in, but no one in Parts or Service ever bothered to tell me. In fact, it had been there for 4-5 days. I made an appt and after my car had been there all day I was told by the Service Department they were unable to install the part. They said they tried but it would not work. At that point my salesperson told me they would swap the car for one with cruise control. A few days later I had my second new car.
I made an appt on Sat, 5/28 to have a rock chip repaired in my windshield and to have an oil change. I regret very much now that I bought an oil change/extended warranty, so I have coupons for that. When I asked how much it would be to have the windshield fixed, I was told that since I bought it there, they would fix it at no charge. After 1.5 hours of waiting, I was told that the equipment failed and they could not fix the chip, but they did the oil change. I could see on the windshield the suction cup marks from where they tried to fix it. I asked them to call Safelite for me and I immediately left the dealer and went there so that they could fix it for $50.00 plus tax. They did fix it, however they said the job would have been better if SPF did not try to fix it first. It is noticible but not the end of the world so I paid them and went home. I did not drive my car on 5/29, but I did take it out to a dog show in Laramie WY on Memorial Day, 5/30. Upon my trip home my car started failing; the temperature light went on, the digital display then said my oil pressure system was failing. I was in the left lane going 75 mph and my car halted screeching and died. My dog cage was knocked over but my dog was ok. I called Ford’s Roadside Assistance and they told me then only thing they would do for me is take me to Ford Dealer in Laramie WY. I told the rep that I believed this was a result of the oil change and I needed the car to get to the Dealer in Fort Collins. She refused. At that point I hung up and called AAA. Someone must have heard or monitored that call and another person from Ford Roadside called me back and said that if I would be willing to pay the difference of miles, they would send someone out from Fort Collins to bring me back. I told her whichever tow truck came first, is what I was going for. My car was disabled in the middle of the road in rural WY with very dangerous winds. Some passersby pulled over and helped me push the car over to the shoulder. The tow came and drove my car back to the Dealer in Fort Collins.
He said as he hooked my car he noticed a little oil leaking. I was not surprised, however I was shocked to find that when we opened my hood at the Dealership
the radiator cap was completely off my car and just laid there on top of the engine.
Being it was a Holiday, service was closed, but my salesperson happened to be there and got me a car to get to work. The next day I called the Dealer and when they looked at my car they said they were trying to determine if my tech had left the cap off or not tightened it. They said my car engine was completely ruined. I had the car 8 weeks to date. They said they would order me a new engine and fix the car.
I am so unhappy with Ford. They ruined my brand new car and I have 6 years to pay for it and I drive 200 miles a day to work and back. I now have to continually go back to the Dealer for maintance because of my extended warranty and I never want them to touch my car again. I won’t ever feel safe in that car again because I don’t know if there will be additional damage to the coolant and oil pressure sytem that may occur down the road from this. When I expressed this to the General Manger Mark and told him I wanted them to replace the car since it was brand new they told me I was trying to take advantage of them and offered to “trade in” my car.
I have refused to sign the authorization to repair because I have no faith they can do it correctly and I am currently in communication with an attorney and Ford Corp Customer Relations. I was advised by an attorney to be very careful because with new engines sometimes other problems can result. So how bout that for a great story. My advice would be to avoid the place altogether. They ruined the experience of enjoying the first new car I bought in many years.
I think that the GM would do right by me, but apparently he wants me to inspect my car personally every time I leave there, to make sure their work is accurate.
Debra B. Neiman
Fort Collins, Colorado
Terrible. Pressured and at the last minute hit with a bunch of low ball fees. Left these clowns. Went to O’mera Ford where I was treated with respect and professionalism. Stay away from Pauly Atkinson…..he’s making a VERY dishonest living.
After negotiating the price of the vehicle with a 2 year warranty on it we sat waiting to meet with the financial manager for 5 hours. Then met with him for 2 minutes when he informed us there was NO warranty on the vehicle and that we could purchase a warranty for $1300.00. The car was covered in stickers about the warranty and we discussed every tiny little detail about the warranty before agreeing to purchase it. This company is VERY dishonest and I do NOT believe any of it was a mistake. I do believe the salesman himself did not know the warranty was not valid but I think the managers were well aware. DO NOT BUY FROM HERE!
Buyer Beware, My wife and I recently took our Jeep to the Spradley Barr Ford dealership in Fort Collins for maintenance. We bought the vehicle there a little less than a year before it stalled on us. The following is list of reasons to avoid this business. · They failed to correctly diagnose and repair the vehicle.· After a week of their “best” technician, who we were told had all the correct equipment, couldn’t fix the vehicle they had to send it out to a different dealership. This was after they had already replaced many parts that did not solve the problem.· The new service center found that parts Spradley Barr had just replaced were now destroyed as well as other parts that were fine only a day or two before. We were charged for these parts that Spradley Barr damaged as well as the replacements.· Once we were finally told to come pick up our vehicle we noticed that the rear bumper had been dented and scratched. No one even bothered to inform us of this or planed to do anything about it until we pointed it out. · When confronted about the dent and scratches we were told that it could have been done by us before we had brought the vehicle in.· We also found that half a tank of gas had vanished with no explanation other than road tests were preformed but the tests should have used minimal fuel.· The numbers on our multiple page bill did not add up until after missing and hidden numbers were told to us after two extensive phone conversations.· We were lied to on multiple occasions and I was rudely hung up on by the service director. These are just some of the problems that we had with the Spradley Barr Ford service center. Needless to say my wife and I are extremely upset and disappointed with Spradley Barr Ford and felt the need to inform the public in hopes of saving anyone else from being treated this poorly.
So my daughter took her vehicle in after calling AAA and they took it to Spradley to diagnois and they saw that she was a young woman and decided to charge her a $275 diagnois fee. Are you serious!!! After hours of yelling witht he service manager they decided to try and help out. If she didn’t have me to call and figure this out for her she would have ended up paying the $275 diagnois fee and then several hundreds more to fix it. 😡 Come on you people… how do you think you can possibly to this to anyone! You should close up shop so people don’t have to deal with your poor, poor service and over charging! Do not ever, ever use these people. Unless you have endless amounts of money
Took car in 12-04 for an oil change and tire rotation wait time for this was over 2 hours. And their techs never went over what if anything they checked, changed, refilled etc. Upon driving the car to and from work in Denver 12-07 I noticed it vibrating badly. Took car in on 12-08 waited over 2 hours to have someone balance the tires, found out they had never been balanced at all but they had been regularly rotated . 12-09 took car back to dealer to have one of their techs do a test ride with me because the vibration continued. Their tech said it A. was not the tires, it was anything from a loose motor mount, out of balance drive shaft, out of alignment drive shaft etc etc. I needed to bring the car to them for some type of static test that would mean leaving the car with them overnight. I had enough and took the car by a mechanic I trust, they checked everything the dealer said might be the problem said the dealer’s mechanics need training because the problem was the tires which still had not been balanced properly. They said that my brand new tires with all of 16,400 miles on them were so badly out of balance that I needed new ones. I followed their recomendation, got new ones drove to Pueblo and back on 12-12 without ANY vibration at all.
If you like high pressure and rude people, this dealership is for you. If not, take your business elsewhere. We told the salesmen (Kevin and Jim) that we wanted to leave several times and they told us it was their job to not let us leave. If you want to waste time, please feel free to go to this dealership. They enjoy wasting time and lots of it. I would definitely take my business to Heritage Ford in Loveland if you’re in the area, just stay away from Spradley Barr.
It was a classic dishonest car dealership tactic. Encourage us to drive the car a day and then raise the price when we returned. And then charged outragous price for usage of the vehicle. I would not buy a car from them, EVER!!!!!!!!
This is a misprint. This customer lives in Florida and has never visited out dealership in Fort Collins, CO. or any other dealership under the Spradley Barr name. We attempted to contact the customer to clear up any perceived issues, but never got a response.
If you have any questions, comments or concerns, don’t hesitate to call us at 970-566-3020
By Sean O’Connell
Hollywoodnews.com: As the 2011 Toronto International Film Festival draws to a close this weekend, a few more high-profile titles are finding homes as they seek distribution deals.
Luc Besson’s based-on-true-events drama “The Lady,” for example, has been picked up by Cohen Media Group, THR reports. Michelle Yeoh plays Burmese pro-democracy pioneer and Nobel Peace Prize winner Aung San Suu Kyi, who spent years in exile standing up for her political beliefs. “The Lady” held its world premiere at TIFF and earned good nods for Yeoh and her co-star, David Thewlis, as Kyi’s patient husband.
“Luc Besson has created an amazing film and we are so fortunate to be in business with EuropaCorp on ‘The Lady,’” CMG CEO Charles S. Cohen said to THR. He also revealed that the company plans to release the film for an awards-qualifying run at the end of the year before going theatrical in 2012.