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Its really very simple, I’ve been down the road of getting screwed by a dealer or and a service dept. the bottom line I feel lied to, and deceived, now the 2004 exsplorer XLT with 100,000 miles was beautyful with the exception of some damage on a bumper and I had the body dept. fix it at I think at their cost and they fixed what was disclosed, as I was told they go over the the auto’s they bring in, now I had taken the exsplorer for a short test drive, putting my trust in the dealer to go over everything and fix what is wrong if any.. In the test drive I did not find much wrong. The day I came back to purchase and pick up the exsplorer from SORANCE FORD and when I go to get the once over to take my exsplorer home from SORANCE FORD the first thing that happens is I get a check engine light, and of course my sales guy Tom assured me that this would be fixed, so I thanked Tom for looking out for me and he would set up the appointment with the service dept. and he would talk to Jeff the service manager. So it’s closeing time and I am leaving, I put the car in reverse and I get a hard clunk and a slow engaugment or a deley and of course I find other things that I pointed out earler and they said it was normal like a low wine or grind/hum, but I except that as truth, but I’m driving home and I call my sale guy Tom and left message, fast forward to the day I bring it to SORANCE FORD service Dept. and the first real interaction with JEFF SERVICE MANAGER, when I get him to take in my 2004 FORD Exsplorer, I proceed to explain what problems I have found on my drive home, and while he is putting in some computer Imformation I’m telling him the problems, now honest to GOD, I could have been talking to a chair, or hunk of concrete placed on the counter, it was like I wasn’t even talking, so he receives the 2004 exsplorer and I head home and wait for the call from SORANCE FORD SERVICE DEPT. , now mind you, I’m still feeling good about the service Dept. at this point, but felt a bit put off, but figured, it was me misreading him or he had a little communication problem, it wasn’t the end of the world…
Well I come back to SORANCE FORD and meet with JEFF THE SERVICE manager, they repair the check engin light, and tell me everything else was fine, I question him about the delayed and harsh egagement when shifting into reverse, and he said there is nothing wrong with my transmission, now it wasn’t the word so much the he said to me, but how he spoke to me, he talked down to me, talked to me like i was stupid, so I left not feeling good about what was said to me, like I did not know what I was talking about, like I was stupid, so I’m driving the car and again this hard bang with delay… So I call back to talk to JEFF THE SERVICE MANAGER, and to shorten the story, he basicly tells me I don’t know what I’m talking about, but one thing I do know is if something wasn’t right, I pressed JEFF THE SERVICE MANAGER, and he pressed back, he asked me, did I feel this on my test drive? I said no, but before I ever left the parking lot I was calling my sales guy at closeing time and JEFF THE SERVICE MANAGER, cut me off, and said “thats not what I asked you, I asked you did you feel it on the test drive, I said no, and tried to explain again, I never even got home with the 2004 Exsplorer, and in general, the story ended there, he made the point, that I found the problem after I took possession, so in general, screw you! Is what I got, to bad so sad, shit out of luck, so here I sit, with the ticking time bomb, and $9’000 dollars later…
Side note, I forget exactly but the place that tracks when problem get large enough for recall, has it on a problem list, just not enough for recall, yet large enough that they have the problem posted, I plan on going to every site, and putting my complaint that I have just written here on every site that pertains to SORANCE FORD until I get a response, and it fixed, and I will do follow ups to these site as to wither they responded to any if this.. I’ll keep ya posted!!
FYI- dealer bailed and failed, BBB WAS NO HELP, apparently big dollars get the benifit of the doubt, my proof is the $2,000 dollars I spent at accurate transmission. Facts are facts! They stood by their lies, and they had too as they just could not admit at point of sale the sold an auto with a bad transmission. Jeff the service manager is a lier and Steffeny sorranse apparently is and was totally ok with this! Think again if you decide to look on their lot for any used auto!