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I bought a 2010 Mustang from Harris Ford in March of 2010, and soon realized that the Focus was the car for me. I attempted to “trade down” into a Focus at Bill Pierre Ford in October, 2010. I picked out a black 2010 Focus SE and it was perfect. The terms were negotiated; I signed the contract and drove away thinking everything was fine. A week later, Bill Pierre Ford called me back and said that the financing fell through. I asked them why they could not lock in the financing before getting my hopes up. Turns out they made me sign a vehicle return agreement, which said if the deal fell through, I’d have to bring the car back. I signed the VRA because the dealer told me not to worry, that there would be no problem, that they couldn’t not see one of their lenders picking up the contract. Turns out that not one of Bill Pierre’s lenders wanted to finance the Focus, because the value of the Focus is less than the value of the Mustang. So I had to bring back my Focus and get my Mustang back, gas guzzler, Ford dealer Seattle, dishonest, inept. They stripped off the stuff they put on my Mustang, since they had already prepped it for resale. Bill Pierre Ford was probably just as outraged as I was that not one of twenty lenders would finance a $14,000 car after having been approved a few months earlier for a $28,000 car. I paid over $7,500 in that few months to bring my payoff down, I put a small down payment on the table and my signature, a solid, recession-proof job for over two years, eight verifiable references, $2,250 a month, no credit cards, no other debts, cheap rent, and STILL they could not find one of their lenders to pick up a $400 a month payment on that income.
Bill Pierre Ford did the exact same thing again in February, 2011.
As a result of both attempts to get out of my Mustang, my FICO (credit) score went from a 688 to a 590 because of all the inquiries. A lot of people don’t believe it, but I’ve gotten the letters that say the only reason for the denial of credit was because of excessive inquiries. Five points per hit, and Bill Pierre Ford (and also Sound Ford and Evergreen Ford), riddled my credit report with enough hard pulls to ensure I can’t get any credit until at least 2014.
As a result of what Ford dealers have done, and in particular, Bill Pierre Ford, a Ford dealer in Seattle, Washington, I will never set foot on a new car lot again unless I have all the cash in hand to pay for the car, and even then chances are I will buy used. It’s just too embarrassing to wait for hours, getting my hopes up, a lot of hand shaking, congratulations, and then the Ford dealers rip the rug right out from under me.
I advised them if they did not make the deal work–if they could not hold up their end, however they managed to do it–I would be all over the Internet spreading my story to tell others the treatment I received at Bill Pierre Ford in Seattle. Ford dealers Seattle.
It would have simply been better for them if they would have made up the difference in the down payment to make the deal work, to get one of their lenders to say yes, rather than let a purpose-driven guy like me lose on the Internet. I’m single, and I’ve got a lot of time on my hands when I get shafted, especially by shady car dealers like Bill Pierre Ford, in Seattle, Washington.
All I wanted was to be a loyal Ford customer driving a new Ford Focus, and not a Mustang, which tends to draw a lot of attention from the police and middle fingers from other drivers, not to mention a lot of cash at the gas pumps. I had my reasons for wanting to trade down, and after a lot of promises, I was sent home again in the car I did not want.
If I was the manager of Bill Pierre Ford, a Ford dealer in Seattle, Washington, I would have dipped into my own pocket to complete the sale and make one of my lenders say yes, rather than let a guy like me loose with a terrible grudge. They would have gotten a check back from the lender for like $28,000 a few days later.
I hope one of the executives at Ford Corporate gets wind of my story, because I won’t stop posting about what they did. It is the only consolation I can get after being ripped off of the exact car I wanted, especially when I put money on the table and it was Bill Pierre Ford who reneged. Also, Evergreen Ford, a Ford dealer in Issaquah, Washington, did the same thing to me: get my hopes up, assure me of a done deal, and then pull the rug out from under me. All these dealers and lenders making sure that I don’t get my Focus because to them it doesn’t have enough value to make them happy. Bill Pierre Ford does not want me telling you this because they don’t want to lose a sale. Ripoff report. If you have a credit score of 700 or above, then chances are you will not have to go through what I did. I had a 688 score before Bill Pierre Ford and other Ford dealers turned my credit beacon into Swiss cheese.
My reports should give Bill Pierre Ford enough incentive not to lie to their customers, to be more up front with them. I seriously doubt now that they will do the conditional sale again, because it does not feel good to be lied to, like I was lied to by them. The finance department is to blame, and it appears they do not know their own business well enough to handle a once-loyal customer.
So what Ford dealers are doing is putting their needs above the customers, and this is what happens when it backfires on them, and they deserve it. The reneging of deals, the “spot delivery” or whatever they call it, is not a proper way to do business. I cannot comment on General Motors, Kia, Dodge, or any other car maker, because they were always up front with me before letting me sign the papers and letting me drive my new car home, only to have to worry if the financing will receive final approval. Ford dealers, Seattle, Washington. Ford Corporate complaints. The conditional sale is quite a disturbing trend I have experienced with Ford dealers, and one that has soured me on the whole new-car buying experience. I’ve had more than enough humiliation to last a lifetime. Now, it’s my turn.
BEWARE OF DISHONEST DEALER! I spoke with salesman Ramon 3 times this week, each to confirm that we wanted a certain model, with 2-3 features, at a specific price (flexible about color and other deatures). Ramon claimed he checked with the owner and assured me this deal would work. We made a purchase appt for Sunday but went in a day early. We called before we left home and Ramon again assured us that if we got there within the hour, the deal worked at the price we were promised. SURPRISE: the deal was no longer available when we arrived at the dealership 30 minutes after our conversation. There were dozens of excuses, but in the end it was simply a “Bait and Switch,” which wasted 2 hours of our day. Ramon and this dealership are untrustworthy — BEWARE of dishonest salespersons and theives of time!