Sewell Lexus is a Dallas Lexus dealer with Lexus sales and online cars. A Dallas TX Lexus dealership, Sewell Lexus is your Dallas new car dealer and Dallas used car dealer. We also offer auto leasing, car financing, Lexus auto repair service, and Lexus auto parts accessories.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2015
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Vehicle make
Lexus
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Service Technician
Chuck
My Sewell Lexus reviewTo be fair, I think that my experience could be the exception to the rule, as everyone I’ve known who has gone to Sewell (at least the one in Dallas, I cannot speak for Fort Worth) has had nothing but positive things to say. However, I think my Lexus will be my first and my last vehicle to be purchased from Sewell based on my experience.
I recently purchased a certified pre-owned lexus from Sewell in Dallas, and after a few weeks the maintenance light came on so I brought it in to the Sewell in Fort Worth since I was in the area for a tune up and car wash. I dropped off my vehicle and we did a brief walk around, all looked well. I had some bugs on the windshield, but all in all my new lexus was in good shape. Part of the tune-up included having their tech drive my car, which is perfectly fine. That afternoon I came back and picked up my vehicle and as they pulled in from about 40 feet away I saw a deep gash in the hood and my heart sunk. I pointed it out to the young lady who brought my car around and at first she pretended not to see it, and then she tried to buff it out with a towel. The gash is about an inch or so long and goes down to the metal. I spoke to my service manager and he said he felt bad, but there was nothing they could do since it likely occurred when I was driving…which is a bold position to take considering we looked over the vehicle that morning. He asked if I’d like to have the branch service manager call me in the morning and I said YES.
The next day I did not get a call, and that in and of itself really pissed me off. It was just a total lack of decency and respect. So, I called my Insurance and told them what happened to see what they could do for me. They said they would call the dealership to see if they could come up with some sort of resolution. My insurance carrier called me 4 times over the course of the next week to let me know that they had been attempting to reach the branch manager with no success. I decided to call and had more or less the same results.
I ended up emailing my salesman who sold me the car to tell him what happened and see if he could help me out, which he could not. I also submitted an email via their company website which did the trick. The manager finally called me and claimed he did not know I wanted him to call me nor had he received any of my insurance company’s nor my messages. The least unkind adjective I could use to describe the manager would be smarmy. The conversation was smug, condescending, and extraordinarily frustrating. He did say sorry…but did not apologize, and by that I mean he just ended the conversation with a really insulting and unnecessary “I’m sorry this didn’t go your way”. I might understand signing off like that if we had a heated argument or I cussed him up and down, but we had a conversation. I wanted to know how they were going to make this right, and he informed me they had done nothing wrong.
In my eyes, the onus is on the dealership to spot any damage that is on the vehicle when I drop off the car (which there was none), and then repair any damage which occurs while the vehicle is in their possession. Then again, I’m just a simple cave man.
Interesting way to do business, considering I’m good for a new car every 2 years, but after this experience I’ll do the only thing I can do, shop somewhere else and relay my experience.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michael Frey
My Sewell Lexus reviewMy husband and I bought our first Lexus from Michael Frey at Sewell and we could not be happier with the experience and purchase. We highly recommend Michael he was a great salesman; he hope he is still there when we are ready to buy our next Lexus.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John Keaton
My Sewell Lexus reviewJohn, in pre-own sales is a very professional and delightful person. I have been purchasing cars and a few trucks, I might ad, for the last 10 years from John.
Couldn’t ask for a better person to represent me and my family in a selection according to our needs. Thank you so much, John.
The Gatlins
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
rx350
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Service Technician
josko
My Sewell Lexus reviewSewell Lexus of fort worth is the worst dealer in the world. If you take your car there to get serviced they will lie an steal from you. I went for a oil change an left with a 3500 dollar qoute. I went 3 other shops including a Toyota dealer an I didn’t need anything. It has been an on going thing from a lot of customers
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dawn Betrus
My Sewell Lexus reviewLike another comment here, I made an appointment with Dawn Betrus over the Interent. When I arrived, I waited over 20 minutes for her outside her office, I could see her sitting opposite and chatting with another lady, who turned out to be not a customer, but another Sewell employee. I showed up on time even after fighting the ridiculous traffic at Mockingbird, but Dawn chose to chat with others. After 20 minutes, she kind of felt embarrassed but instead of greeting me she walked out of her office to her assistant, an ignorant young guy who eventually showed me a test drive model for a new Lexus. When I asked that guy simple questions about the feature of the car, he kept saying “I will have to ask Dawn”, even as simple as the gas milege of the car. After I finished test driving, I then was led to Dawn’s office and she started asking about what options I preferred for the car. I politely explained to her that I am in the market choosing between BMW X5, Lexus GX and Porche Cayene, I used my lunch break to come to Sewell for a test drive (I also stated in email prior to meeting Dawn), and I showed up on time for the drive, it was an disappointing experience not to mention I asked over 15 questions to the ignorant assistant about the car feature and got no answer. At the end, I bought my new car in the next stop, a BMW dealer far up north in Dallas. Although I am a bit skeptical of German’s electronics, I was sold on the sales knowledge and professionalism.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dawn Betrus
My Sewell Lexus reviewI highly recommend Dawn Betrus at Sewell Lexus in Dallas. My husband and I have bought three vehicles from her in the past two years and are extremely pleased with her knowledge and customer service. She is very efficient, honest and friendly. We appreciate her consideration of our time and Dawn gets the job done fast…exactly as we like it! We will continue to purchase vehicles from her as long as she’s selling them!
I guess dawn logged on to write this review of herself, funny.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Janathon Musser
My Sewell Lexus reviewThe first thing that I have to say about Sewell Lexus pre-owned is … They are big time cheaters. I have bought ES 350 pre-owned from them. I requested for a CaraFax, they gave one which is very clean. I thought it was a very good one that I am buying. But during the course of 6 months, many things came up, the windshield chip repair, GPS repair, painting all over the place, removing the dents… many to list. They did lot of repairs smaller and bigger, but never mentioned in CarFax. If those happened with the previous owner, i cant blame these guys. But when I went to them after noticing these on my car, they simply say, yeah our guys fixed it. but it was not fixed properly. The most important thing is, when they have to replace the wind shield or any, they never fix with the original parts, Big cheating here. I got it confirmed with the sales guy through whom i bought this car that he will replace with an item that the car has previously, but after repairing they just replaced with local item. I asked him why did you do like this, he says I never gave a work to you that we will replace with Lexus part. Other than this my car is certified I paid $2500 extra to get peace of mind. But it was never the case, GPS did not work with in 2 days of buying this. When i went to them to have it fixed they reported in the paper that, the plug was unplugged and he was not sure how it was certified….. i totally agree that i am buying a used car not the new one, it will have problems. Thats why i went to a promising dealer like Lexus not any other road side dealer. They are cheating with out mentioning in the car fax with all the repairs (minor and major). So beware of these guys. The manager Mr.Hall was very rude and the worst guy that I had ever seen. He never cares about you. So make sure and get it in writing what ever lexus promises to do. Otherwise you will become a biggest loser (not in fat… but in money). They are bloody blood suckers. I never recommend any body to this.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
David Keilson
My Sewell Lexus reviewGood job by the dealership. David Keilson the salesman was good to deal with. I am from Canada so there are some hurdles to clear to get the vehicle up here and over the boarder. David was great in working with me in that regard. He looked out for my best interests in dealing with the shipper so that part of the process went well.
I found David to be very honest and up front with me.
thanks Sewell
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Sewell Lexus reviewTrying to buy used vehicle. Terrible process – no consideration for the customer’s time. Non-disclosure of known problems with vehicle. Unwillingness to make vehicle right before sale once problems discovered on customer’s own dime and time. Gave up once realized what type of organization I was dealing with and wouldn’t suggest anyone buy from them. Standard old-line car salesman gamesmanship.
Simply a low-end “as-is” vehicle based sales factory masquerading as an upscale operation due to the Sewell name and location. Don’t be fooled! Shop elsewhere.
Wonder if Mr. Sewell knows what an anti-comsumer low rent shop he has going. I have to assume so- his name is on the door. Really too bad.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dawn Betrus and James ( assistant to pre-owned manager)
My Sewell Lexus reviewI’m totally dissapointed by the approach of the sales people at Sewell Lexus in Dallas, TX.
I made an appointment with Dawn Betrus, Sat. 9/12/09 to test drive a used ’07, IS 350, Blue, w/ tan interior. I arrived 5 minutes earlier, she was busy with paper work and could not see me right away, instead, she sent her ” assistant” a half hour later whom took us to the ” Pre-owned” building. Again waited in the lobby for another 20 minutes. Finally, her assistance took us to meet ” Dawn” in which she told me that the car I was interested in ,and came to test drive, was not operable since it needed repairs, but I could drive a ” similar car ” I asked her why she didn’t called me to let me know that the car I was interested and PRE_CERTIFIED needed repairs. She said: ” I just found out, 2 minutes ago” . I was shocked. I drove 42 miles ( round trip ) for nothing. This morning I spoke with David Keilson about a Pre-owned IS350, ’09 w/7,000. His approach was just as arrogant as Dawn’s. After I sent this complaint, I received a call from James ( last name ? ,
assistant to the pre-owned manager ), he asked me to come in and test drive the original car I was interested in and another that was available…I drove once again to the dealership thinking this time, I would be driving home in one of the Lexus. I never imagined the poor customer service and approach I received from James. He really needs a refreshment course on how to treat people. He accused me of being confrontational when I tried to negotiate the price down $500, he
asked me to leave if I didn’t accept his terms. WOW! talk about good customer service? His incompetence/poor behavior is a reflection of the training he received at Sewell Lexus.
Mr. Sewell ought to know that his book and remarks ( below ) are not applicable to the Lexus on Lemmon Ave. in Dallas.
Customers for Life:
How to Turn That One-Time Buyer into a Lifetime Customer
by Carl Sewell and Paul B. Brown
ISBN: 0385504454
ISBN-13: 9780385504454
Format: Paperback, 210pp
Publisher: Doubleday Publishing
Pub. Date: November 2002
Details
Carl Sewell’s customer service philosophy serves as a guiding tenet for all the people who work at Sewell Lexus. Sales, service, parts, finance and administrative personnel are guided not by a long list of rules, but a deeper commitment to total customer satisfaction.
Mr. Sewell’s book, Customers for Life, is available from the Sewell Lexus parts departement…
BTW, I bought a BIMMER ’07, 550i series, 360 horsepower!!
Navigation and comfort package, with maintenance and warranty till 2011.
Just AWSOME!! with 27,000 miles and much more class, quality and reliabilty than the Lexus. Best of all Classic BMW is by far SUPERIOR than Sewell Lexus.
Price: $ 33,000 out the door at 5.5 % financing. Vengeance is sweet!
My advice to whomever wants to buy a luxury car is: don’t settle for crumbs, demand COMPLETE SATISFACTION.
I certified my comments…
I verified my total dissatisfaction with Sewell Lexus and the salespeople I came in contact with at this dealership.
My BMW was purchased at Passport Motors in Dallas, TX not at Classic BMW in Plano. However, the car will be maintained and service( free of charge )at Classic since it has two years left on the warranty. 🙂
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Sewell Lexus reviewPurchase date: 12/31/2007
Date of Review: 11/14/2008
Number of Visits since initial purchase: NUMEROUS–at least 12 (for free car washes and vacuums, an oil change, and a tire repair)
After stopping at four other new car dealerships (Lincoln, Nissan, and two Saturn dealerships) and getting the “run-around” regarding pricing and payments, my husband I decided to try Sewell because we were really interested in the 2008 IS 250 RWD. The first thing we told the sales guy after we were greeted is we were tired of being lied to and mislead, and wanted a straight-forward price and monthly payment schedule.
Since I already new which car, color, and features I wanted, the process went very smoothly. I test drove the same model in a different color, ordered the color I wanted from the warehouse, the sales guy through in the chrome wheels “since it was the last day of the year (2007),” and we signed all the paperwork.
We came back two days later to pick up the car.
Since then, we visit Sewell Lexus at least once a month to get a free car wash, which is something standard they throw in to everybody who purchases a new car from them. They offer free Internet, free drinks, and on Saturdays, free ice cream for everybody!
As far as service is concerned, we got a nail in our tire and scheduled an appointment to have the nail removed and the tire repaired. Since there was an hour to two hour wait time, they offered us a free loaner car to use while our tire was being repaired. Talk about exceptional service!
One final thing to mention–our first oil change was free!!! (And with Lexus–you need only change the oil every 5,000 to 7,500 miles!)
I am currently using my Lexus Visa to earn points toward buying a new Lexus in six years.