“I WOULD HAVE TO SAY IT WAS THE BEST CAR SHOPPING EXPERIENCE I’VE EVER HAD”
BOB T ST. CHARLES
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Schaumburg is your Chicagoland area Schaumburg Audi new used car
dealer. We are a short drive from Chicago, Westmont, Glenview, Elk Grove Village, Illinois and have a large selection of new Audi Cars. Our Audi model selection includes the A3 – A4 – A5 – A6 – S4 – S5 – S6 – R8 as well as the TT.
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This was the first time I had ever had the opportunity to buy a brand new car, Schaumburg Audi made it the worst, most stressful and most time-consuming process I have ever encountered. It started on about 9/10 when we contacted Schaumburg Audi through a buying service (USAA, operated through Zag.com). The initial conversations were easy: this is what we want and here is your price. We were informed that the USAA buying service required that we order the car new, pay a $500 refundable deposit and wait 60-90 days for our new car to be delivered. We did try to work with our local Audi dealer to see if they would match the deal to save us a drive to the Chicago area. They would match the price and ordering new, but the local dealer wanted $2500 non-refundable deposit and would not budge. We called Schaumburg and told them to send us the order agreement in mid-September. We received the paperwork and deposit payment info on the 16th, and were told they had already placed the order on the 15th. After signing everything and paying the deposit, we were told they would stay in contact with us through the process.
As of the end of October, we had heard nothing, so we called them to check status. We attempted our sales person (Brian), but he was not available for a few days. Then we tried the person listed on the buying service as the rep at Schaumburg, Cheryl Marks. We talked with her, and she said she would check on the status and call us back, which she did later the same day. She reported that our car was on the boat and due to Schaumburg on 12/3.
We called on 11/30 and left a message for Brian on his office VM so that we could check ETA and make arrangements for delivery. Brian did not return the message, so I called him on his cell phone. He did return this message and informed me that we had cancelled the car order a couple of days after signing the order agreement and paying the refundable deposit. (Our phone records will prove there were no calls between us and Schaumburg Audi personnel between 9/16 and 10/28.) He told me his inventory manager had made changes to the order, adding a navigation system (+$2500-3000) and downgrading the wheels to 18″ from the 19″ we had ordered. After getting nowhere discussing this with Brian, we contacted the sales manager (Jim Iverson). I told Jim that we were amenable to the vehicle, but we were not paying more than the price we agreed to and the wheels needed to be swapped for to the 19″ (something Brian said could probably be done, before I asked if there were any other changes and he said no, but then listed the navigation system off). After telling us no on that, Jim then searched through incoming vehicles and found one matching our order, except it had the stereo upgrade (+$850) that we had not ordered, and it was not due into the Houston port until 12/16. That would put the car in Schaumburg probably during Christmas week, but they were closed on the next day we could get there for delivery and he was not sure if they were open the next (Christmas Day and New Year’s Day). So the earliest we could pick it up would be Saturday, 1/8, all dates outside the agreed to 60-90 days. I told Jim that we could work with that car, again if we were not asked to pay more than our agreed to price, and if Jim made arrangements for alternative transportation until 1/8. Jim said we would have to pay the stereo upgrade and he could give us a loaner car for a week but we would have to come from Wisconsin to Schaumburg to pick up the loaner and then return it a week later. At this point, the week would have given us alternative transportation until about the time the car arrived in port, but not the 3 weeks after. He then found a car matching everything except the wheel upgrade, and said he would give it to us for the price we agreed to. I pointed out that we would pay the price we agreed to if they upgraded the wheels to 19″. Jim said they didn’t have anything in stock that he could swap wheels with, so I suggested they order the 19″ wheels for us and make arrangements to have them installed at our local Audi dealer at no additional expense to us. The wheel upgrade was more than just aesthetics. It gave us additional height for driving in snow. He said he had to check with his parts manager to see what they could do; he came back with the wheel upgrade no longer being a factory installed, $800 upgrade at that point, so he would have to charge us for tires and wheels to the tune of $3300, but they would give us $800 credit for the 18″ wheels we would swap out. Basically, we were back to $2500 in additional expense to us, and we still didn’t even have our $500 refundable deposit back because of our alleged cancellation.
Schaumburg has lied in their responses to our Better Business Bureau complaint. We are now filing a consumer protection complaint with the Illinois Attorney General. We think we were baited and switched, and we were a little too wise so we saw what was happening.
:mad::mad::mad:I’VE BEEN BUYING CARS FOR 25 YEARS, AND I HAVE NEVER MET A “MANAGER” SO INCOMPETENT. NOT SURE HOW SHE LANDED A JOB RUNNING AN AUDI DEALERSHIP, SHE IS CLEARLY UNQUALIFIED AND INCAPABLE. SHE TALKED TO MY WIFE AND WITH SUCH DISDAIN THAT WE ACTULY FELT UNCOMFORTABLE ENOUGH TO WALK OUT IN THE MIDDLE OF THE DEAL. IF YOU ARE LOOKING FOR AN AUDI, STAY FAR AWAY FROM CHERYL MARKS AND SCHAUMBURG AUDI :mad::mad::mad: