7799 S Autoplex Loop Tempe AZ 85284 (480) 496-8888
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I purchased my Saturn at Saturn of Scottsdale. I have always had my vehicle serviced from Saturn of Scottsdale. Each time they took care of any problems that I had. The end of January I took my vehicle in for it’s normal oil change. I was advised my Saturn of Scottsdale that I need to have a new left axle seal. In order to do this I would have to bring it in during the week. Since I live in Chandler I thought I would bring it in to Saturn of Tempe. Same name same type of quality –WRONG. I made an appointment with the service department, brought my vehicle in and had it serviced. After I paid for the repair and drove my vehicle around I started to hear an annoying noise, what sounded like metal grinding against metal. I called Saturn of Tempe and they said bring it in. So I brought my vehicle in and called them the next day. I was advised by Mike that my problems were I needed new front brakes and rotors. Per Mike whoever worked on my brakes installed after market brake pads and they scored the rotors so bad they needed to be replaced. This is the cause of the grinding noise. So I called Saturn of Scottsdale to see when I had my brakes done last and if they use aftermarket brake pads. Per Saturn of Scottsdale I had my front brakes worked on in August of 2008 and they use AC Delco brake pads (GM division), so I made another call to Saturn of Tempe to advise that my brakes were changed in August of 2008 and they used AC Delco brake pads. Mike at Saturn of Tempe told me that Saturn recommends Saturn brake pads not AC Delco and that he’s standing by his word that my brakes are bad and needed to be replaced. So I told him do not do anything I will pick up my vehicle and have Saturn of Scottsdale work on them. Luck has it I had to travel for work and could be without a vehicle for a day or two. I dropped my car off at Saturn of Scottsdale to have them work on it. While I was out of town I called the dealership and was advised by Jon that the cause of the noise was a piece of metal that Saturn of Tempe bent while working on the front axle, it was rubbing against the outside of the wheel and that was causing the screaching noise. Bottom line I guess in the future if I need to have work done on my vehicle I will make arrangements and drive up to north Scottsdale. I will not take my vehicle back to Saturn of Tempe. I guess I should have picked up on the clue when I dropped off my vehicle one of the salespeople asked what kind of vehicle I had, I advised a Saturn Vue. He then asked what year I told him 2006 – his reply “Oh you have an old vehicle”. I guess to him a 2008 would be an old vehicle. They are hard up and will do anything to get a person’s business – including deceiving them to spend more money on their vehicle. Any one who has a Saturn take my advice — “DO NOT USE SATURN OF TEMPE” I have advised Saturn corporation of their dealings.
They will lie to you and they took me for a ride. They lied to me and said that the rebate of 2750.00 on an Ion 07 had to go to them. They also took my 2500.00 out of pocket and requested an additional 500.00 in 45 days. I just went through a divorce so my credit was bad but they took advantage of me knowing I needed a car. When they gave me my car they took the MSRP tag off and that is illegal. They also over charged and said it was for washing the car…etc…etc… I did not pay the 500.00 because they would not answer my questions or e-mails. They took me to court to put a judgement against me for $356.00. It was supposed to be $500.00 but they over charged me license fees so it came out to be $356.00 plus $91.00. One of their reps left me threatening messages on my phone that they will take me to court several times and disclosed personal info to a family member. they did not follow FDCPA laws and I filed a complaint. I can’t believe they are that hard up for the $356.00 when they know they got all the money out of pocket from me including my 2750.00 rebate. They also know it is illegal to put down that I paid the $500.00 on my contract and then take a post dated check from me. I did my research after the fact and I regret it. I will never go back to them. Also The Saturn cars are making a loud popping noise and they cannot fix it. I was told I have to wait to see if they recall this. Stay away from them they are crooks. They prey on people that had some financial difficulties and they do it with smoothness.