Santa Monica Ford Santa Monica California Ford Lincoln
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Solomon, Benny and Allan nanas
My Santa Monica Ford Auto Repair reviewWARNING: If integrity and accountability is important to you then don’t purchase a car from Santa Monica Ford!!! STAY AWAY FROM THIS DEALERSHIP!!!
I bought a Ranger off the showroom floor. It had a lift and bigger tires and I wanted a test drive. But it was too difficult to take it out of the showroom. So they offered a test drive of another Ranger without the lift.
Shortly after purchasing the truck it completely stalled in the middle of a turn with oncoming traffic. It scared us so bad we took it right back. They asked that I return another day. So I contacted Allan Nanas, the owner. He said he’d help. He did have the truck picked up and took it to the off road shop that did the adjustments. I appreciated that. They had the truck a while but returned it with smaller tires because the other tires were too big and rubbed on the wheel wells when I turned the truck.
So they returned the truck which was different than the truck I purchased. In the first month I only drove it 100 miles because my fiancé and I were worried it would stop in the middle of traffic again. In all they had the truck on and off for about a month after purchase.
So I spoke with Benny, the fast talking finance guy who seemed like he was raised by a used car salesman, and Solomon who sold me the car and knew almost nothing about the truck I bought. They said they would get me reimbursed for the month that they held the truck and I wasn’t driving it. Benny or Solomon never called. I called the shop no less than 10 times. Benny NEVER returned my call. I contacted the owner, no return email or call.
There was a significant problem, and the tires still rub the wheel wells. NOBODY at the dealership took accountability for it or assisted me in any way after purchase. This dealership is so unprofessional and so lacking in integrity. Typical used car salesmen selling new cars. I would never return for any reason. My fiancé bought from Keyes in the Valley, her experience was far better!