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There is no real sales staff here. I was told the longest tenured sales person was three weeks, that’s why they had a temporary sales force there for the week. When I was pulling out of the lot onto Odana (because the amount for my car they offered wasn’t acceptable/blue book) some supposed manager, also a temp I believe, was shouting for me to come back. Another day I did come back. I was here three times over the course of a week and spent 24 hours in the place over those days with what I would call hostage like tactics used. That includes the regular two staff people. I was there on Saturday from 3pm to 9pm. Then the car had NO GAS in it. It was beeping as soon as I pulled out onto the road. I went back because the gas station closest was actually closed. I wa told they had no fuel.
I realize now the original instinct to leave without a purchase was the right one, and returning was an error. Learn from my mistake!
Service is a joke. The keyless remote went bad after two weeks. I bought a new battery and that did not solve the problem. I can only deduce they pass the bum ones around. The car is one year old. I never had a keyless remote die in the past ever.
Two months into the purchase, my car just died one day. Went 200 feet and quit, full of good fuel, not due for oil, etc. Service guy answering the phone from my side of the road call didn’t care about me bringing it back there. In fact, he was insistent I didn’t buy the car there because the car is not a KIA brand! When trying to find out when they could and what they would do about my new car having an issue, he told me they make sure the cars are safe and they don’t check for anything else, so if the car went bad in some mechanism, its tough luck. There is no warranty. They do not stand behind the product. There is no interest in you as a future customer or doing business like professionals or any sort of reasonable good will. Clearly, they don’t care about word of mouth either. Don’t they know people talk and there are internet reviews?
While I was at the shop down the road from Darrow getting that mechanical issue resolved I told EVERYONE there about the Darrow experience.
Don’t buy a car at Russ Darrow KIA.
Got enemies?
Send them to Russ Darrow KIA!!!