Sales: 800-556-1149| Service & Parts: 800-828-0259
1377 Conant St., Maumee, OH 43537 | Map & Directions
Rouen Toyota Scion provide a large selection of new, pre-owned and certified pre-owned Toyota’s. We are located in Maumee but serve Toledo, Maumee, Perrysburg and all of northwest Ohio! Whether you’re shopping for a new, pre-owned or certified pre-owned car or truck, ordering parts, or need service on your current vehicle, you’ll find friendly, experienced people ready to help you. Our entire staff is dedicated to making sure your experience with us is pleasant and enjoyable.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Joe
My Rouen Toyota of Maumee reviewI would never, ever recommend this dealership to ANYONE. I mean it. My husband purchased a vehicle there only a couple of weeks ago. He had several questions about the vehicle when we originally went to look at it, such as what the item on the key chain was (it was a remote car starter, and that is what my husband questioned the salesman about it being). I guess it is not good to have a remote starter for some reason, because it messes with the car somehow? Regardless, the salesman played dumb about it and acted clueless as to what it could be (we found out on our own that it was, in fact, a remote car starter). So, okay, one lie on Rouen’s part.
Next, soon after purchasing, the vehicle started to have problems. My husband was driving with our daughter on the highway and the vehicle started to jerk around and act very strange. Some of those mechanical lights came up on the dashboard that alerts you when something is wrong with the vehicle. My husband contacted the dealership to notify them about the car acting up, since it is within the 30 day warranty period. Well, no answer from them. So my husband left messages, called several times, even e-mailed. None of which were returned.
My husband did not want Rouen to look at his car right away, since they had already posed very shady behavior and would probably say his car was fine, so he took it upon himself to go to a trusted mechanic who he has worked with in the past on his previous vehicles. They found very serious problems with the car’s “computer”. Rouen Toyota Maumee sells CERTIFIED LEMONS and are lying, incompetant people and I hope they are FIRED for their extremely unprofessional behavior. Good luck ever getting a hold of them, since they do not call back or return e-mails!
Oh, and when he finally got a hold of the service department at Rouen to have them take a look at the vehicle (with the paperwork proving the problem that the mechanic found), they tell my husband that he only had a 50/50 warranty and the “computer” part under it is not covered. So he is stuck with his broken car basically.
The only reason this dealership would have any good reviews is because when my husband went to pick his vehicle up after purchasing, they had a rating website up, open, and set up for him to give them a “five star rating” while they were there at the dealership. It was already all set up, all my husband had to do was put his name! Mind you, this is before all of the problems started to happen. I assume they do this for EVERYONE. Who the heck would force someone to give their dealership a good rating after only dealing with them a couple of hours one day?
I am extremely dissatisfied with the customer service here. I dislike car salesman already as it is, but this place took it to a whole new level. Very shady, only in it for themselves, and do not care about the customer whatsoever (unless of course it is prior to a customer purchasing and they are trying to make a sale). I dread having to even THINK about purchasing a car in the future (certainly, not from ROUEN TOYOTA MAUMEE). I will be the FIRST to let EVERYONE know how CRAPPY this place is, and I INTEND TO.