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This is a terrible dealership run by unethical, unprofessional and dishonest people.
I and my brother purchased a 2015 Mazda 3, on June 18th, 2015. The sales consultant was Ms. Sherry Wood. It was our first visit to the dealership and despite making our decision within 40-45 minutes to purchase the car we were subjected to rude behavior by the sales consultant.
Moreover, in spite of having a specific price confirmed, the finance guy tried to scam us by increasing the number of months to be paid under the installment (in fine prints) thus increasing the total amount than what was mutually discussed. Thankfully we noticed that before signing and had to struggle hard to have them making the corrections.
Later, upon receiving the customer experience survey from Mazda USA my brother had provided his comments “anonymously” about my experience dealing with the sales consultant Ms. Sherry Wood.
Mazda USA should have protected the reviewer’s anonymity as well as possibility of any retaliation.
Shockingly Ms. Wood saw the comments somehow and contacted me from her personal cell phone to retaliate on my survey comments. She called me during my work hours and despite asking her to contact me later as I was very busy, she went on belittling me over the phone with a very aggressive tone. She went to the extent of telling me that “I am new to the country and hence has no manners to speak and do not know how to communicate with people”.
She even made a racist comment and accused me of having problems with people of Caucasian/White origin since I reported about her disgraceful behavior in the customer survey which I and my brother faced. She was not allowing me to speak and shocked me further when she went on shouting at me, accusing me of lying in the customer survey.
Both I and my brother are USA-grad school educated working professionals. My brother has been living in the USA for 13 years, purchased multiple brand new cars (Hondas and BMW) prior to this but never came across a situation like this before.
I reported about the harassment caused by Ms. Sherry Wood to the Rosenthal Mazda management and even contacted the general manager of Rosenthal Mazda, William Gray a number of times.
However, even after 2 weeks, the dealership/William Gray (GM) did not take appropriate steps and first downplayed then totally ignored the incident.
Finally I reported the issue to Mazda USA, VA Attorney General and Better Business Bureau.
I’d recommend others to save themselves from the trouble and wrongdoings by Rosenthal Nissan Mazda of Tysons Corner, VA and the people associated to it. Try any other Mazda dealership in the VA/DC/MD area!
This dealership is by far the worst I have ever been too. The facility is disgusting!! If you look at te ceiling it has mold and dirt on the tiles from years ago! I worked with the GM KAVEH JAHED who lied to me about the price of the Altima to get me to come in. Also he sent me an email blast with free car washes which was false advertisement. I would never in my life buy a car from ROSENTHAL NISSAN AND MAZDA!! BEWARE OF THE GM HE IS A SCAM ARTIST!!
3 days after buying a new 2012 Frontier Crew Cab I found damage on the back seat cover. I had never used the back seat, but it looks like a cigarette burn. Repeated calls went unreturned, so I made two visits back to showroom and showed damage first to salesperson who is no longer there and to sale manager on second visit. Their policy appears to by “Buyer Beware” even with a new vehicle, because promises to investigate how they could repair or replace the seat cover went nowhere. Sales manager claimed that the damage was not covered by warranty – REALLY?! Would that be true if the dash or instrument panel was cracked or cut at the factory or dealer? No return calls and no communication from them at all over a 6 weeks period – just hoping that I go away. So I finally have decided to go away forever and telling everybody I know my story. Severe buyer remorse.
I recently brought my new 2011 Nissan Quest to this dealer for an oil change.
The lift-jack dented the underbody of the car, made the door and fender buckle out,
causing metal to rub metal, and they deny the damage to my vehicle.
Service Manager Greg Keilwert even sent me an email that states “damage was caused by
lifting the vehicle up.” But he is claiming it must have happened at the dealership I had my oil
changed at back in January 2012, which is a bold face lie, because body parts started to fall off
my car the second I took repossession of my vehicle. Nissan Cosumer Affairs refused to help me as well.
I’ve only owned HONDA vehicles all my life til now. Honda stands buy their customer.
I went to this dealership while I was in the market for an Xterra. Never again will I go there nor will I recommend it to anyone else. At first things were fine and the people were friendly and helpful. When they realized that I wasn’t just some dumb girl who was going to pay something I wasn’t comfortable with, things changed. They were very pushy and you could tell that they weren’t out to satisfy me; they were looking for a sale and trying to make as much money as possible off me. On my 2nd visit there to talk some more about the price, things definitely escalated and the pushiness got even worse. It was difficult to even leave the dealership with how forceful they were being. It was very nerve-wracking. After I left, the sales person I dealt with, Adil (Al), called me over and over again. I did not take his call and he proceeded to leave me multiple voicemails within a 2-3 hour period. I ended up purchasing the Xterra from a different dealership because I felt less pressure and the staff was much easier to deal with. In addition they were willing to get me to a price I was comfortable paying. After I purchased my vehicle, I thought I would be courteous and let Al know that I bought a vehicle. Once I told him, he flipped out on me. He became rude and belligerent and thought I was crazy when I told him he was pushy. He said he was being nice and trying to help me make the purchase and he didn’t understand how he seemed pushy. He then went on to say “Thanks for wasting my time” and hung up on me. He did call the next day and apologize for that but to me it was too late, his apology did not mean a thing to me. I tried to put a formal complaint in to the dealership and I spoke with the general manager when I called. He seemed very uninterested in what I was trying to say. He asked me what happened and I told him about my experience with his dealership. He did not seem shocked nor did he try to apologize for what happened. Because of my experience at this dealership I will never go back there and I hope other people choose their dealership wisely!!!
Jim Carney, financial representative for Rosenthal Nissan Mazda lied to me. I know that post-dating a check is never a good idea, but I took his word that the dealership would not deposit the check until Thursday. The check was deposited and went through the following morning causing me over $100 in overage fees, which could have been avoided if they had kept their word. Also look out for the $695 pdi charge and the $359 dealership fee on any vehicle.
DO NOT GO TO ROSENTHAL NISSAN MAZDA IN VIENNA!!! My experience was with Steven Dukes, the Assistant Service Manager. I took my Mazda RX-8 in for service because a check engine light had been on intermittently. I also had water in my tail lights and provided a technical service bulletin from Mazda USA addressing how to fix it. I brought several invoices showing the work done on my car during the last year for having the check engine light come on. When I showed the paperwork to Mr. Dukes, he basically disregarded everything. He told me that I would have to purchase new tail lights, because the parts mentioned in the technical service bulletin were not sold separately, only sold with the entire tail light assembly. That was my first clue that he was a liar. So, I told him that I wanted it my tail lights fixed the way that the technical service bulletin from Mazda indicated. He said he would try to have it done that way. So, I get a call from him around 1 p.m. that day, and he informs me that I need two new O2 sensors and two new tail lights, because the parts for the tail lights are not sold separately (basically the same bulls**t from before). I informed him that I had just had a Mazda dealership replace an O2 sensor in the car. He replies that he couldn’t honor work done by another dealership and the cost for everything would be around $1,100.00. So, I told him not to do any work on my car. I got off the phone and called the parts department at the same dealership, and asked about the cost for the parts mentioned in the technical service bulletin. I was informed that the parts were not in stock, but they could be ordered. I then asked if I had to buy the entire tail light assembly, and I was told absolutely not. THIS IS THE SAME DEALERSHIP. So, I ended up calling customer service at Mazda North America, and the customer service rep made several phone calls to the dealership and to the regional representative for Mazda. However, I never received any other call from the dealership or the regional rep. I picked my car up later that evening, and they did not charge me a dime for anything, especially since they didn’t do anything. I took my car to Brown’s Mazda in Fairfax, VA the next day. They called me and informed me that I needed a new engine, which Mazda had extended the warranty on. Also, only one O2 sensor needed to be replaced, and they informed me that they would be able to fix my tail lights without replacing the entire tail light assembly. To make a long story short, I HATE ROSENTHAL NISSAN MAZDA. They will never get another dime from me. I used to order from finishlineperformance.com, which is basically their parts department. I will no longer order from them either. ROSENTHAL NISSAN MAZDA IS RUN BY A BUNCH OF CROOKS. Trust me, they will lie and cheat you out of every dime you own.
The manager, probably the GM, of the Nissan branch led us on for more than two weeks about selling us one of two new Nissan GT-Rs. When he invited us to see the car in person he suggested we bring one of our three trade-ins. This usually means that you will sign an agreement/contract that day and let the dealer inspect your trade-in for value. However, when we showed up Soloman, the manager who had told us to come with our trade-in to see our new GT-R, was gone! He had gone home while knowing that we were on our way to do business. Not only that, but when we finally got a salesperson to call him, he told us that BOTH of the cars that he had been offering us were already sold… that is, he had been trying to sell us one of these two new GT-Rs that had both already been sold and he didn’t tell us until we had actually showed up in the dealership with a check and our trade-in! Then he had the audacity to try and get us to make an offer $10000 more than what we had agreed on before — all the while the car was already sold to somebody else! First, I dont understand why he would try to sell a car that wasn’t his. Secondly, Soloman was incredibly rude, even regardless of the fact that he tried to sell us somebody else’s car for 150% MSRP. And finally, the fact that this all happened with the manager of the dealership is just about unbelieveable. I would say stay away from this place if you plan on buying any new car, especially a GT-R or 350Z/Nismo.
I should also mention that in almost every review of this place people claim to have bought/not bought from “the manager” and they always give different names. This place is probably telling their sales people to claim to be managers in order to get more sales (make people think that they’re getting better deals through the managment). Don’t go here, its a waste of your time.
This is a terrible dealership run by unethical, unprofessional and dishonest people.
I and my brother purchased a 2015 Mazda 3, on June 18th, 2015. The sales consultant was Ms. Sherry Wood. It was our first visit to the dealership and despite making our decision within 40-45 minutes to purchase the car we were subjected to rude behavior by the sales consultant.
Moreover, in spite of having a specific price confirmed, the finance guy tried to scam us by increasing the number of months to be paid under the installment (in fine prints) thus increasing the total amount than what was mutually discussed. Thankfully we noticed that before signing and had to struggle hard to have them making the corrections.
Later, upon receiving the customer experience survey from Mazda USA my brother had provided his comments “anonymously” about my experience dealing with the sales consultant Ms. Sherry Wood.
Mazda USA should have protected the reviewer’s anonymity as well as possibility of any retaliation.
Shockingly Ms. Wood saw the comments somehow and contacted me from her personal cell phone to retaliate on my survey comments. She called me during my work hours and despite asking her to contact me later as I was very busy, she went on belittling me over the phone with a very aggressive tone. She went to the extent of telling me that “I am new to the country and hence has no manners to speak and do not know how to communicate with people”.
She even made a racist comment and accused me of having problems with people of Caucasian/White origin since I reported about her disgraceful behavior in the customer survey which I and my brother faced. She was not allowing me to speak and shocked me further when she went on shouting at me, accusing me of lying in the customer survey.
Both I and my brother are USA-grad school educated working professionals. My brother has been living in the USA for 13 years, purchased multiple brand new cars (Hondas and BMW) prior to this but never came across a situation like this before.
I reported about the harassment caused by Ms. Sherry Wood to the Rosenthal Mazda management and even contacted the general manager of Rosenthal Mazda, William Gray a number of times.
However, even after 2 weeks, the dealership/William Gray (GM) did not take appropriate steps and first downplayed then totally ignored the incident.
Finally I reported the issue to Mazda USA, VA Attorney General and Better Business Bureau.
I’d recommend others to save themselves from the trouble and wrongdoings by Rosenthal Nissan Mazda of Tysons Corner, VA and the people associated to it. Try any other Mazda dealership in the VA/DC/MD area!