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Rosenthal Nissan purchased our 2007 Nissan Murano from us in November 2012. We provided the dealer with the vehicle, three sets of keys and wireless fobs, and the title. We were promised payment upon delivery and inspection of the vehicle. Upon delivery we were told that there was no one available to sign the check. We were told that payment would be ready by the next business day. More than five weeks later, our repeated phone calls and visits have been met with apologies, excuses and promises.
First we were told that the check was ready for pick up. When we arrived to pick up the check we were told it had not yet been signed. When we returned the second time we were told that the check was mailed. After two more weeks the check had not arrived we were told that they would stop payment and replace the check. We asked that the replacement check be held so that we can pick it up.
We spoke with used car manager Ramone once every four days during this process. We spoke with accounts payable and a handful of Rosenthal managers. We have been put on hold and disconnected from calls. We are promised “call backs” which never take place. We’ve called to ask for the “registered agent” so that we can file a lawsuit in Fairfax General District court. Rosenthal employees promise to provide the information, but are apparently not permitted to speak to us on the record.
We’ve notified Virginia DMV about this matter and they are opening a Title Fraud investigation.
At this time we don’t have our 2007 Murano, not the$10,000.00 that was promised in writing. As long time Rosenthal customers we are stunned by this turn of events. We never would have put ourselves in the position of being defrauded by a private party. For about a month we were willing to attribute the lack of follow through to mismanagement and incompetence. Now it’s apparently obvious that Rosenthal employees may be covering up cash flow problems.
We’ve been victimized by our willingness to believe in the honesty, integrity and sincerity of the Rosenthal Nissan Mazda employees who have be fair and honest in our dealings for so long.
What has changed in the corporate culture of Rosenthal Nissan Mazda that permits fraud and negligence dealers bordering on criminal behavior on the part of their employees?
The manager, probably the GM, of the Nissan branch led us on for more than two weeks about selling us one of two new Nissan GT-Rs. When he invited us to see the car in person he suggested we bring one of our three trade-ins. This usually means that you will sign an agreement/contract that day and let the dealer inspect your trade-in for value. However, when we showed up Soloman, the manager who had told us to come with our trade-in to see our new GT-R, was gone! He had gone home while knowing that we were on our way to do business. Not only that, but when we finally got a salesperson to call him, he told us that BOTH of the cars that he had been offering us were already sold… that is, he had been trying to sell us one of these two new GT-Rs that had both already been sold and he didn’t tell us until we had actually showed up in the dealership with a check and our trade-in! Then he had the audacity to try and get us to make an offer $10000 more than what we had agreed on before — all the while the car was already sold to somebody else! First, I dont understand why he would try to sell a car that wasn’t his. Secondly, Soloman was incredibly rude, even regardless of the fact that he tried to sell us somebody else’s car for 150% MSRP. And finally, the fact that this all happened with the manager of the dealership is just about unbelieveable. I would say stay away from this place if you plan on buying any new car, especially a GT-R or 350Z/Nismo.
This happened at Rosenthal Nissan in Tyson’s Corner VA. AKA Tyson’s Nissan on Leesburg Pike.
Caveat Emptor Be careful with this dealership. The service department is excellent but I’ve learned form difficult experience that the car sales department staff are unethical and dishonest.