At Ron Westphal Chevrolet in Oswego, IL, our commitment is to our customers and the communities of Oswego, Aurora, Naperville, and throughout the Chicagoland area. We strive to exceed your expectations by delivering outstanding customer service as your Naperville Chevrolet dealer. Our highly trained and professional sales staff can assist you with any questions you might have regarding new and used Chevrolet cars, trucks, or SUV’s like the Chevy Aveo, Cobalt, and Malibu. If you prefer, you may contact us online to set up a service appointment, to order parts or to a quick quote or financing options.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Brian Caldwell
My Ron Westphal Chevrolet reviewI was given a list of options in Oct. 2009, which included two tops for a 2006 Chevy Corvette. I trusted my salesman, Brian Caldwell , 100%, enough that I did not make certain he listed the missing solid color/standard top on the “I Owe You” form. A lesson learned! We are still fighting for the top and the best offer I received from the current General Manager, Mr. Delatory, is that they will pay 1/2 for a new top. We also had to replace two tires already.
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
None Given
-
Would You Recommend this Dealership
No
-
Vehicle year
2000
-
Vehicle make
chevy
-
Service Technician
mike
My Ron Westphal Chevrolet reviewthese guys are crooks that don’t honor warranty on parts that are supposed to be under warranty. will give any lame excuse to void warranty. I lost a lot of hard earned money, stay away!!!!!!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Andy Thompson
My Ron Westphal Chevrolet reviewI enjoyed my sales experience with Andy Thompson. He was low pressure and to the point with no games.
But, a good sales experience was not the end of the story. The prior owner of the 2005 Caravan I bought did not provide some of the van’s equipment when he traded it in. I didn’t notice some of this equipment was missing until I drove the van home.
This was the first used car I had ever purchased and I prepared myself for a fight to get Ron Westphal to replace the missing equipment. It turns out I had no reason to worry.
Andy sent me an e-mail the following Monday to follow up on the sale. I was pleasantly surprised that Andy had initiated contact with me to check on my satisfaction. I never expected this level of service buying a used Dodge from a Chevy dealer.
I responded to Andy’s e-mail and told him about the missing equipment. Andy followed up diligently and responded promptly to my questions and concerns. He did a great job taking care of everything and all of the items were replaced within about a week.
Since some of the equipment needed to be programmed or replaced by a Dodge dealer, Andy arranged to have a local dealer handle these items at no cost to me. I went to the Dodge dealer, they knew who I was and what I needed when I got there and they took care of everything. I was really impressed at how well Andy had set this up.
I had a great experience and I will certainly recommend Ron Westphal to to my friends, family and neighbors. There’s no doubt I will check out Ron Westphal the next time I’m in the market for a vehicle.