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Stay away from this place!!! Go to other area Ford Dealers; Rod Baker or Greenway Ford will give you better, more reasonable service.
BEWARE of their service department. Been there on two separate occasions but NEVER AGAIN!
One of their service managers- Chuck Clark, will rape your ass for every dollar you have. The service writers will quote you one price, and then when you get the bill, it’s $100’s of dollars more than the original quote! Spent $1200.00 there in September for a $1010 originally quoted service job. They told me there was additional labor because the mechanic had trouble resetting the computer; which was working fine before they started any work. they also installed new wiper blades with out my asking to the price of $24.00 for the pair. I should have learned my lesson then; but I returned there recently for some other diagnostic work which they couldn’t figure out and had to call Ford . They stated they would try replacing some sensor and they would have to send out for the part. That still wasn’t the problem. After having my suv for two days they made a guess that it was the alternator and not the part that I had to wait 2 days for. They removed the part they installed and replaced the alternator. This whole episode cost me $576.00, for a job originally qouted at under $200. When I complained the service writer said he would do some refiguring on labor and get it down to $493.00. I seen him go back to Chuck Clark -(who I seen shaking his head no) to talk to him about it. He then came back to me stating he was sorry he told me that price, but it would still be $576. When I reminded him that I spent $1200 in what I thought was a raw deal 7 weeks earlier; he stated he understood, but there was nothing he could do. On top of all that I got stuck paying for a rent a car they said they would pay for. You’d think that after paying close to $2000 for service, they would reimburse me $27 for a car rental.
Maybe the could of lended me Mr Tirapelli’s $40,000 Taurus SHO to use for the day; now I know how he affords it……
Our experience from minute 1 to today has been awful. Due to amount of problems, insults and shear lack of professionalism and integrity. The email is going to be kinda all over the place, so I will address all situations and the aftermath within each situation. In August of 2008, My wife I were looking for a used truck for business purposes. We walked the lot with the most uninformed sales person I have ever had the miss pleasure of meeting.
As he took up through the lot he couldn’t remember option on cars, didn’t have keys or couldn’t find keys to the trucks we wanted to see.
We looked at a truck that had something hanging from the rear view mirror, it was obvious that there was some sort of electric function to this (thing) that was hanging, with all the wires. Dan the sales man said that it had to the GPS in the truck, When my wife pointed out there was NO GPS he told us it was nothing and started pulling on the wire. We later found out that it was for the satellite radio.
A bug deflector was to be installed as part of our negotiations on this truck. Dan again the sales person ( who knew nothing of what he was doing ) Broke the 1st deflector. Another deflector was order and when that arrived Dan laid it on it face down on the ground, scratching it. We had to wait to have another one to be ordered and installed.
We asked Dan to make sure that the tank was full of gas prior to the signing of the paperwork, Dan said “No problem”. It was a problem because after the paperwork was complete and we left the lot, we turned around in the parking lot itself and said hey Dan forgot to put Gas in the truck. Someone went and told Dan that we were back for the gas and Dan said no he wasn’t doing that. That they only put gas in new purchase not used. We would have understood that from the very second we asked if he would have just told us “No we don’t fill up on used” but he didn’t!
We tried to remove my chrome tail pipe from our Durango so I could put it on mt wifes car. Since it had been on there for a few years and they didn’t have the proper tools to remove it. We made arrangements for the service department to remove it for us and we would pick it up the next day. When we returned, it had been stolen off the Durango.
After we signed all the paperwork, my wife gave the general manager her business cards and promptly said now that we are both done screwing each other, here is something for your wife! She sells sex toys at home parties. Well Dan overheard the conversation were we having with the general manager. And though this a perfect opportunity to go beyond the point of on return! When my wife asked Dan for a garbage bag so she could take our personal belonging from our Durgango. Dan returned with a garbage bag in hand and said “I couldn’t find any garbage bags so I brought you one of my condoms” my wife said “Excuse Me” and he repeated himself proudly. Needless to say my wife was taken back by the bold and extremely unprofessional comment. lucky for Dan she was outside and no where near me. After she told me what he said I told Dan to stay away from my wife! To this day she will not step foot in the dealership.
She did complain to Ron Tirapelli and nothing was done to Dan, so watch out ladies it is open season!
Our entire buying experience was deplorable and service was turning out to be just as bad.
The plastic molding that is set just below the windshield wipers has had to be replaced. As of today May of 09, 7 time and still counting.
I starting hearing noises while making turns and when I brought it in. They told me that the ball joint needed to be greased. The noise went away after that. Mysteriously. the noise reappeared, but when I brought it back to the dealership, unfortunately for “Ron Tirapelli Ford” my bumper to bumper warranty has expired by that time. Fortunately I had purchased an extended service warranty , which covered the repair cost except for a $100.00 deductible. The reason why I was angry about this was because even though I had brought they truck in for the same noise while it was covered under the bumper to bumper warranty they did not denote the service where they supposedly fixed it.
As a result of having had to complain all the way up to the General Manager, they split the cost of the deductible with me and gave me a free oil change in an attempt to make me a satisfied customer.
Today, May 5, 2009. I went to the dealership to get my free oil change, and was told that I had no more free oil changes in the computer. I became upset only after Don Fox asked me if I had the free oil change in writing. After having to get the Service Manager once again they were able to find the notation and I did receive my free oil change.
What I found interesting “While in the customer service area”, I head numerous stories from other customers waiting for their cars to be repaired at Ron Tirapelli Ford.
I’m not one to protest or carry signs and criticize those who have done me wrong, however not only will I never patronize Ron Tirapelli Ford but I will warn others to save their hard earned money and not become a customer of Ron Tirapelli Ford.
I am forwarding this letter to Ron Tirapelli himself along with any other online dealership review sites in the hopes that Mr Tirapelli may not be aware of the lack of quality of his sales and service staff. Now I know that as a man I was the owner of this company I would recognize the amount of time it took for a customer to go at great lengths to denigrate my company, I would make sure to make that customer happy and insure that this situation never happens to another customer who walks in my door.