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I took the truck in for a brake problem. they called me 1 day and said that the estimate would be 615 dollars. I approved that amount and then on the next day when they called to tell me the truck was done they said it would be 830 dollars. I did not approve the extra 200 dollars worth of work. My not so helpfull service supervisor did not know what to say when I brought this to his attention, so then he says he will put half of the old parts back on, like thats going to fix my mad state of mind. Then when I tell him I want my old parts back he says, they have a core charge and unless I want to pay the charge I cant have them back. I feel this dealership is shady, ever since we bought the truck we have had to fight tooth and nail to even get recall stuff done with out paying something out of our pocket. I would not recommed that anyone, even my worst enemy have to deal with these people. This will be the last vehicle I buy from Rick ford and probably the last ford that I ever buy, thanks to these SHADY CHARACTERS they have messed up this sale and hopefully if I can convince other people, alot more sales.