Pompano Honda in Pompano Beach Florida, is a South Florida Honda Dealer and a member of the Hendrick Automotive Group. Pompano Honda is conveniently located to serve the Fort Lauderdale Florida area, and is just minutes away from Palm Beach County and Dade County as well as Coral Springs, Boca Raton and Delray. Pompano Honda has a large inventory of new Honda vehicles, Honda Certified Used Cars, and all types of used cars, trucks, vans, SUV, and crossover vehicles for your selection. As a Honda Dealer, if you are looking to purchase a brand new Honda or Honda Certified Preowned vehicle and need financing, Pompano Honda is the Fort Lauderdale Honda dealer for you. Our Honda finance team can assist you with affordable finance or lease options on any new Honda Accord Coupe, Accord Sedan, Civic Coupe, Civic, Civic Hybrid, Civic Sedan, Civic Si Coupe, Civic Si Sedan, Insight Hybrid, CR-V or CRV SUV, Element, Element SC, Fit, Odyssey van, Pilot SUV, Ridgeline Truck or S2000 roadster.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jose
My Pompano Honda reviewI purchased a used car from Hendricks Honda Pompano beginning August 2018. I was looking for a used car, and I found a 2017 Infiniti QX60 that I liked.
Jose (Jose Alonso) in sales helped me, I went I tried the car, and after some negotiation, we agree on the purchase.
When in the negotiation process, I asked Jose several times if the car came with 2 set of keys for it and he said the, yes the vehicle had two keys.
The day I went to pick up the car, after asking for the keys Jose mentioned that the second key was in a locked place and he didn’t have the key for that “place” so we will send me the second key on the mail.
After requesting the key several times, finally Jose sent me a key in the mail, and when I tried it, it didn’t work.
I called Jose and mentioned what happened, and he promised to help me solve the problem.
After several calls and texts, I have copies, that, that never happened.
By the end of October, the car run out of battery and I needed a jump start, so I tried to open my SUV with the key with the physical key on the fob, and to my surprise, it didn’t work. So the fob did work, but the physical key didn’t. Of course, the second key sent by email neither.
I called the dealership for some help, knowing that Jose will not help me since he never did.
I was “helped” by Dmitry (Dmitry Gonchar), after recommending to change the batteries on the fob which I did, but didn’t work, I explained that I didn’t have access to my car, to open the hood for the jump start.
Finally, he stated that I had to bring the car to the dealership to make the keys, and I reply to HOW? If I can’t access the inside of the car how can I take the car to the dealership? His answer: TOW IT!
After a long conversation he hung up on me, and when I called him back he didn’t answer my calls anymore, that’s what I call customer service!!!
Needing to work and desperate, I tried to call the General Manager or CEO of the company and left several messages, and he never answered back.
I also called several times Jose my salesperson with the same luck.
This happened on Friday, by Monday, and losing all those days of work, I called everybody again, and they transferred me to Manny (Emanuel Alceus). Ohhh Myyyy, what an ignorant individual, impersonating a manager, after talking for more than 30 minutes, he never understood what the situation was, so I asked him for another manager, not knowing he was not, since he presented himself as a manager and not a sales associate. The phone call went to another voice message.
Desperate at this point not knowing what to do, I talked again to the receptionist, Ariana and I beg her to transfer me with someone that would care.
She was extremely professional and helpful, honestly trying to help me and she did since she transferred me to Richard (Richard Iamunno). This guy in less than 30 seconds understood and asked me to wait for a locksmith at my location.
I wonder why Dmitry didn’t offer this four days ago, but I was glad that someone at least was trying to help me.
To make it short the locksmith came to my place, to make the physical key, I had no idea that with no original they can do that, he opened the car, then the hood and he jumpstarted the car, everything in less than 15 minutes.
I was ecstatic, I was going to be able to work again, and I began to wonder why Dmitry asked me to tow the car to the dealership to make the keys when that was NOT necessary AT ALL!
I showed the second key to the Locksmith that Jose sent by mail, and the stated that that key was never for my car, once paired it can not be changed, not the fob or the physical key and if I wanted another one I had to order one from scratch.
To summarize I’m not surprised Dmitry, Jose and Manny, still work in that company if we have in mind they have as General Manager, Mark Stromburg, who is a stranger to the concept of customer service.
I still have to make the extra key that was promised at the purchase of the car more than four months ago. But at least I’m happy I can use my car.
Hope someone in Honda will address this issues since this is NOT the way to handle any situation or customer.