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Atrocious. We needed a Chevrolet dealer because we had work done at a chevy place in Florida and it was still under warranty. This one was close to where we lived. WORST mistake EVER.
Scheduled an appointment. Brought car in first thing in the morning. Called around 3 in afternoon because haven’t heard anything. The sales guy THEN informed me they hadn’t even gotten to my car. They were too busy. I had scheduled the appointment over a WEEK ago for that day. And they didn’t even BOTHER to call and tell me this any earlier.
Get that work finally done, have to bring it in again to look at transmission (under warranty). Something they supposedly were to look at the first time. Schedule an appointment. Dropped the car off the night BEFORE the appointment. Actually GET a call this time around 1:45pm. They haven’t even LOOKED at the car. Tells me bunch of contradictory stories about dealing with the warranty and getting in parts and how they can’t just have a car taking up space w/ it’s transmission out. Which when this was FIRST discussed was only a possibility of being the problem. It was quite possible what was wrong wasn’t even COVERED under the warranty. We don’t know… again… because they didn’t even LOOK at the car. At which time I am informed that well… the transmission guys were too busy to do anything on it.
At this point I say I have no time to talk because I was actually in a meeting. I call him back in 15 minutes to say I can talk to him now. Leaving a message on voicemail because he doesn’t answer his phone. Two hours later, no phone call. I call the service department supervisor and leave a message. Because he doesn’t answer his phone. (Seeing a trend here). Two hours later and no call back.
ATROCIOUS horrible service. I hesitate to even call it SERVICE. STAY AWAY!!!!!
Berger did a great job! I will definitely take my car there again.