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I have been struggling for first 5 days to get in touch with any person as calls were directed from one desk to another like a perfect bureaucratic structure. Later when tried reaching someone through email , representative from E commerce department was trying for last 7-10 days to get one of the staff talk to me but people are so busy that no one calls. I was told the GM – Steve or Andrew will call but none so far. I left few message for GM but no response. I sensed that there is something wrong with the dealership
I was talking to few executives yesterday and one happen to be from CAT and he expressed the similar experience. Hence I think it is not worth going there. If this is an experience before buying the care, what will be the case after you purchase the car. Seems its a bad time for Toyota to have such dealership .
I would say complete NO NO for this dealer.
We love the Venza! It has become a part of our family, and I can’t remember what life was like with the station wagon (we has a Subaru for 6 years). At first I couldn’t get over the fact that the package we wanted was not available in white anywhere in the state, but the beige is really nice and I love the way it looks with the leather 🙂 If I could change the iPod docking thingy I would make it extendible instead of a a plugin, but other than that the Venza is PERFECT!
I’ve been here to have my oil changed every couple of months since we bought the Venza in October. Sometimes I forget to make an appointment and its always fine – in and out pretty quick. The bathrooms are clean, and the play area is too. I only wish they would give us a little less detail in the final wrap up check out talk.
There used to be great service at this dealership, but for the past year I have really gotten fed up with the service department. First of all, the service advisors act like they don’t know what’s going on half the time. Second, the cashiers where you go to pay are rude (they don’t like having to help you while they’re reading books). And third, the wait times are terrible. The last 3 times I’ve gotten an oil change, it’s taken over an hour (and that’s with an appointment). There’s no reason it should take that long to do an oil change. I’ve gotten fed up with them and I won’t be going back there unless I need actual repairs done.
🙂 …not sure where “Diana1” is, but since I bought my 2009 Venza here and have it serviced here every couple of months, I can pretty much guess that she is talking about a different store. I am always in and out in half and hour with my oil changes when I have an appointment, and under an hour without one. Also, they don’t have book reading cashiers – in fact, there are no cashiers per se. I always talk to one person -a tech usually, but whoever comes up to the car first- and he does the whole thing…including the payment part.
LMAO! What a “coincidence”:rolleyes: that I was the first person to ever post a review of the Toyota Peoria dealership, and within 12 hours, there’s a glowing review with the name “Diana2” who signed up just to respond.:rolleyes: Obviously an employee at the dealership trying to defend it’s mistakes. Honestly, instead of making up fake reviews, why don’t you stop trying to make excuses and work on better customer service? Like I said, I used to love your dealership, but the past year the customer service has gone downhill. The last 3 oil changes I’ve gotten there took over an HOUR to do and that was with an appointment and on days it didn’t look that busy. And no, the service advisors do not take the payment – they draw up the paperwork and then they bring it up to the 2 cashiers/receptionists that are in the waiting area. I’m not quite sure why you have TWO of them when they both had so much time on their hands that they were reading books. Honestly, I couldn’t really care less about the book reading, but I do care that they act as if you’re disturbing them when you ask them a quick question. That’s unprofessional.