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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Jaguar
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Service Technician
C.Meyer
My Paretti Jaguar of Baton Rouge reviewTook my 2006 Jaguar in for two issues,1 being that the brakes were dragging after a recent brake pad change,2 being a brake related fault / error message in the dash.
I was quoted $1600 for repairs which im fine with 🙂
The larger part of the repair was the brake booster which is esentially a $1,000 part….No problem here as they are what they are,Dealership has no control over cost of parts,Labor rates also seemed fair.
The electronic error message had been evident in the car for months…In fact had started well before warranty expired,This is a $300 part and this is where I start to have issues.
I run a powersports dealership that covers two major brands.I Have been in the industry for six years now and we are ranked highly at a national level with both brands.
In our dealership,When a tech logs in to the vehicle’s ECM,He can view and see what the code is,Where it originates from and when it started.
When we see a vehicle thats out of warranty but has an issue that started pre warranty we contact the manufacturer and present the claim to them.
The manufacturer can offer a number of choices:
1:No thanks!
2:We will pay a portion,Say 10% and ask the dealer to reduce labor say 10%
3:Cover it 100%
In this instance,Clearly the vehicle was just out of warranty,Clearly the lesser issue originated whilst the vehicle was in warranty but absolutley no presentation to Jaguar factory was made at all……The pressure transducer is a known problem on these vehicles and there have been TSB’s that cover it……
If the factory deny the presentation thats good and I would have been fine with it,To make no representation at all tho was weak,Especially as they dealership could clearly see the error code had started with warranty remaining…..
Dealerships typically dont like warranty work,Flat rate times are low,Parts are typically paid at less than retail and as such,Dealers dont make money on warranty work and shy away from it…..
I take a different approach,If a vehicle sold elsewhere comes in for repair,I ask the question “Why did the customer not buy from me?”
We then support 100% of our claims and present them to the factory,Its called aftersales service! Typically,Customers that buy elsewhere visit our service dept ONE time and are then coming back to purchase their next vehicle…..Paretti clearly want to sell you the vehicle and then turn their back on you should you want or need warranty work completed….
Jaguar not wanting to help would have been ok,The dealership not presenting it to them(Especially on a brake / safety issue) was pretty weak,Its called customer service guys!!
On the majority of veh